Troubleshooting
Problem
If the Web interface is open (normally on the first page for system status) and the user flashes the machine using a utility, the user may receive the following pop-up error message: Error getting Sensors information from server: 'firstChild' is null or not an object. Only after a user clicks OK will the "Your session has been terminated" page appear.
Resolving The Problem
Source
RETAIN tip: H196589
Symptom
If the web interface is open (normally on the first page for system status) and the user flashes the machine using a utility, the user may receive the following pop-up error message:
| Error getting Sensors information from server: 'firstChild' is null or not an object. |
Only after a user clicks OK will the "Your session has been terminated" page appear.
Affected configurations
The system may be any of the following IBM servers:
- System x3850 X5, type 7145, any model
- System x3850 X5, type 7146, any model
This tip is not software specific.
This tip is not option specific.
The following system firmware level(s) are affected:
- IMM firmware
Workaround
The user should click OK on the pop-up message, and will then be told that the session has been lost and that they need to start a new session.
Additional information
This message displays when the web session is lost; the message should be more meaningful. The session is lost because the flashing utility resets the IMM, causing any active web sessions to be lost.
Document Location
Worldwide
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Document Information
Modified date:
30 January 2019
UID
ibm1MIGR-5083218