Repeated occurrences of 300 GB SATA drives marked defunct

Troubleshooting

Problem

A system configured with 300 GB Serial Advanced Technology Attachment (SATA) Hard Disk Drives (HDD) may experience repeated occurrences of drives going defunct (Defunct Disk Drive (DDD)). This issue pertains to the following Field Replaceable Unit (FRU)parts and system: FRU: 43W7673 43W7669 43W7681 43W7697 Option Part number: 43W7670 43W7666 Hard Drive Model: WD03000BLFS-23YBU0

Resolving The Problem

Source

RETAIN tip: H196541

Symptom

A system configured with 300 GB Serial Advanced Technology Attachment (SATA) Hard Disk Drives (HDD) may experience repeated occurrences of drives going defunct (Defunct Disk Drive (DDD)).

This issue pertains to the following Field Replaceable Unit (FRU) parts and system:

FRU:
- 43W7673
- 43W7669
- 43W7681
- 43W7697
Option Part number:
- 43W7670
- 43W7666
Hard Drive Model:
- WD03000BLFS-23YBU0

Affected configurations

The system may be any of the following IBM servers:

BladeCenter HS12, Type 1916, any model
BladeCenter HS12, Type 8014, any model
BladeCenter HS12, Type 8028, any model
BladeCenter HS22, Type 1936, any model
BladeCenter HS22, Type 7870, any model
System x3550 M2, Type 4198, any model
System x3650 M2, Type 4199, any model
System x3650 M2, Type 7947, any model

The system is configured with one or more of the following IBM Options:

300 GB 10,000 RPM 2.5-inch SATA non Hot-Swap HDD,
Option 43W7666, Replacement number 43W7669
300 GB 10,000 RPM 2.5-inch SATA slim Hot-Swap HDD,
Option 43W7670, Replacement number 43W7673

This tip is not software specific.

The versions previous to 04.04V08 firmware for the HDD is affected.

The system has the symptom described above.

Solution

This behavior has been corrected in IBM SAS/SATA Hard Drive update program v1.06, which is a critical update that includes hard drive firmware version 04.04V08. Hard drive firmware version 04.04V08 fixes this issue for the drive identified above.

The file is available from (Critical update) IBM SAS/SATA hard drive update program v1.12.01 - IBM BladeCenter and System x.

Additional information

The IBM SAS/SATA Hard Drive update program will automatically identify the drives in your system and update your system with the latest firmware.

This issue is due to a false time out generated by the drive, causing the Redundant Array of Independent Disks (RAID) controller to mark the drive as defunct.

Document Location

Worldwide

Operating System

BladeCenter:Operating system independent / None

System x:Operating system independent / None

System x Hardware Options:Operating system independent / None

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Tips

Repeated occurrences of 300 GB SATA drives marked defunct - IBM BladeCenter and System x