ServeRAID-MR10M, MR10i, MR10is "Memory/battery problems were detected" message during POST

Troubleshooting

Problem

During the Power On Self Test (POST), the ServeRAID 10i, 10is, and 10M controllers may display a message that Memory/battery problems were detected. The following message will be displayed in Unified Extensible Firmware Interface (UEFI) based systems: Memory/battery problems were detected. Press any key to continue, or 'C' to load the configuration utility. The following message will be displayed in legacy based systems: Memory/battery problems were detected. Press any key to continue, or CTRL-H to enter the configuration utility.

Resolving The Problem

Source

RETAIN tip: H195658

Symptom

During the Power On Self Test (POST), the ServeRAID 10i, 10is, and 10M controllers may display a message that Memory/battery problems were detected.

The following message will be displayed in Unified Extensible Firmware Interface (UEFI) based systems:

Memory/battery problems were detected. Press any key to continue, or 'C' to load the configuration utility.

The following message will be displayed in legacy based systems:

Memory/battery problems were detected. Press any key to continue, or CTRL-H to enter the configuration utility.

Affected configurations

The system may be any of the following IBM servers:

System x3200 M2, Type 4367, any model
System x3200 M2, Type 4368, any model
System x3250 M2, Type 4190, any model
System x3250 M2, Type 4191, any model
System x3250 M2, Type 4194, any model
System x3500 M2, Type 7839, any model
System x3500, Type 7977, any model
System x3550 M2, Type 7946, any model
System x3550, Type 7978, any model
System x3610, Type 7942, any model
System x3650 M2, Type 7947, any model
System x3650, Type 7979, any model
System x3755, Type 7163, any model
System x3755, Type 8877, any model

The system is configured with one or more of the following IBM Options:

ServeRAID-MR10M SAS/SATA Controller, Option 43W4339
ServeRAID-MR10i SAS/SATA Controller, Option 43W4296
ServeRAID-MR10is Vault SAS/SATA Controller, Option 44E8695

This tip is not software specific.

The system has the symptom described above.

Solution

Apply IBM ServeRAID-MR10is SAS controller firmware update version 11.0.1-0022 or higher.

The referenced file will be available from the "ServeRAID Software Matrix" at the following URL:

http://www.ibm.com/support/docview.wss?uid=psg1SERV-RAID

Workaround

When this issue is encountered, the user should press any key to continue. After the boot process has completed, the user should warm or cold reboot their system so that the battery on the ServeRAID controller may give the proper status and return to normal state.

Additional information

The issue is caused by the battery not reporting the correct status to the controller firmware. On reboot, the battery does report the correct status to the controller firmware. If the issue occurs on three (3) reboots, then the user should replace the battery, as the issue being seen is a battery that is not functioning properly.

Document Location

Worldwide

Operating System

System x:Operating system independent / None

System x Hardware Options:Operating system independent / None

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Tips

ServeRAID-MR10M, MR10i, MR10is "Memory/battery problems were detected" message during POST - IBM System x