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MegaRAID BIOS does not show correct menu exiting message - IBM System x3400 M2, x3500 M2

Troubleshooting


Problem

After a user performs these steps to rebuild a Redundant Array of Independent Disks (RAID) 5 array with one of the following IBM ServeRAID controllers and the MegaRAID Storage Manager (MSM) application, when exiting the menu, the MegaRAID Basic Input/Output System (BIOS) utility displays abnormally.

Resolving The Problem

Source

RETAIN tip: H195649

Symptom

In the example shown below, after a user performs these steps to rebuild a Redundant Array of Independent Disks (RAID) 5 array with one of the following IBM ServeRAID controllers and the MegaRAID Storage Manager (MSM) application, when exiting the menu, the MegaRAID Basic Input/Output System (BIOS) utility displays abnormally.

Steps to recreate the issue:

  1. Press Ctrl+H to enter the MegaRAID BIOS Configuration Utility (when legacy Option Read Only Memory (ROM) initial).
  2. Create four (4) SATA Hard Disk Drives (HDDs) to RAID 5 mode.
  3. Remove 1 Hard Disk Drive (HDD) from RAID 5 Group.
  4. Insert the HDD again, then click physical view.
  5. Click HDD then change to Make Unconfigured Good.
  6. Select Replace Missing Physical Device (PD) --> Go.
  7. Click Rebuild drive.
  8. When the HDD rebuild begins, exit the MegaRAID BIOS utility.

Note: The MegaRAID BIOS utility should display the following message when exiting the menu, however, the message is not displayed:

  Please Reboot your System

Affected configurations

The system may be any of the following IBM servers:

  • System x3400 M2, type 7836, any model
  • System x3400 M2, type 7837, any model
  • System x3500 M2, type 7839, any model

The system is configured with at least one of the following:

  • LSI Logic MegaRAID Storage Manager, any version

The system is configured with one or more of the following IBM Options:

  • ServeRAID-BR10il SAS/SATA Controller Kit, Option 44X0411
  • ServeRAID-MR10M SAS/SATA Controller, Option 43W4339
  • ServeRAID-MR10i SAS/SATA Controller, Option 43W4296
  • ServeRAID-MR10ie (CIOv) Controller for IBM BladeCenter, Option 46C7167
  • ServeRAID-MR10is Vault SAS/SATA Controller, Option 44E8695
  • ServeRAID-MR10k SAS/SATA Controller, Option 43W4280

Note: This does not imply that the network operating system will work under all combinations of hardware and software. Please see the compatibility page for more information: http://www.ibm.com/servers/eserver/serverproven/compat/us/

Additional information

Although the message is not displayed properly when exiting, the behavior is normal. Once the server has rebooted by pressing Ctrl+Alt+Del or by using the server reset button, once the controller BIOS loads, the array status should show a rebuild state has started.

 

Document Location

Worldwide

Operating System

System x:Operating system independent / None

System x Hardware Options:Operating system independent / None

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5081055

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