Troubleshooting
Problem
When attempting to install Microsoft Windows Server 2008 from IBM-provided media into any virtual machine managed by a VMware ESX/ESXi host, the install fails and the following error message appears: Please check with your computer manufacturer to resolve any issues you are having with this computer. These tools are built to only run on IBM computers. Since this is not an IBM computer click OK to shutdown.
Resolving The Problem
Source
RETAIN Tip:H194883
Symptom
When attempting to install Microsoft Windows Server 2008 from IBM-provided media into any virtual machine managed by a VMware ESX/ESXi host, the install fails and the following error message appears:
Please check with your computer manufacturer to resolve any issues you are having with this computer. These tools are built to only run on IBM computers. Since this is not an IBM computer click OK to shutdown.
Affected configurations
The system is configured with at least one of the following:
- Microsoft Windows Server 2008 R2 Datacenter , any service pack
- Microsoft Windows Server 2008 R2 Enterprise, any service pack
- Microsoft Windows Server 2008 R2 Foundation, any service pack
- Microsoft Windows Server 2008, Datacenter 32-bit, any service pack
- Microsoft Windows Server 2008, Datacenter 64-bit, any service pack
- Microsoft Windows Server 2008, Enterprise 32-bit, any service pack
- Microsoft Windows Server 2008, Enterprise 64-bit, any service pack
- Microsoft Windows Server 2008, R2 Standard, any service pack
- Microsoft Windows Server 2008, Standard 32-bit, any service pack
- Microsoft Windows Server 2008, Standard 64-bit, any service pack
- VMware ESX Server 3.5, any Update
- VMware ESX Server 4.0, any Update
- VMware ESXi 3.5 Embedded, any Update
- VMware ESXi 3.5 Installable, any Update
- VMware ESXi 4.0 Embedded, any Update
- VMware ESXi 4.0 Installable, any Update
This tip is not system specific.
This tip is not option specific.
The system has the symptom described above.
Note: This does not imply that the network operating system will work under all combinations of hardware and software. Please see the compatibility page for more information: http://www.ibm.com/servers/eserver/serverproven/compat/us/
Solution
Edit the virtual machine's .vmx file to contain the following line:
SMBIOS.reflectHost = "true"
Note: Encoding of the text added to the .vmx file must be in UTF8.
This updates the virtual machine BIOS with the IBM Original Equipment Manufacture (OEM) information required to use IBM-provided Operating System (OS) installation media.
For detailed instructions, refer to the following 'VMware VM BIOS Instructions' document:
ftp://ftp.software.ibm.com/systems/support/bp_system_x/vm_bios_instructions.pdf
Workaround
Use retail media rather than OEM-provided media to install Microsoft Windows 2008 into a VMware virtual machine.
Retail media is not locked to any specific OEM's hardware.
Additional Information
IBM-provided Microsoft Windows 2008 media must be "BIOS Locked" to ensure that the OS will only install on IBM hardware. Virtual machines use a virtual BIOS that does not contain information that identifies the system as being manufactured by IBM.
The installation of Microsoft Windows Server 2008 from IBM OEM media to such a virtual machine will fail until the virtual BIOS has been updated to include this information. Alteration of the virtual machine's .vmx file to state SMBIOS.reflectHost = "true" performs this function for servers using VMware's ESX/ESXi technology.
The workaround resolves this issue by using media that is not locked to a specific OEM.
The solution resolves this issue by adding IBM information to the virtual BIOS.
Document Location
Worldwide
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Document Information
Modified date:
25 August 2022
UID
ibm1MIGR-5079633