IBM Support

Microsoft Windows 2008 with Hyper-V virtual machines will not start - Servers

Troubleshooting


Problem

Microsoft Windows 2008, with Hyper-V Virtual machine, will not start. The user will receive the following message in Microsoft Windows Hyper-V when starting a virtual machine: "An error occurred while attempting to change the state of the virtual machine "Name of virtual machine" When the message is expanded, the user will receive the following message: "Name of virtual machine" failed to initialize. The virtual machine could not be started because the hypervisor is not running."

Resolving The Problem

Source

RETAIN tip: H194572

Symptom

Microsoft Windows 2008, with Hyper-V Virtual machine, will not start.

The user will receive the following message in Microsoft Windows Hyper-V when starting a virtual machine:

  "An error occurred while attempting to change the state of the virtual machine "Name of virtual machine"

When the message is expanded, the user will receive the following message:

  "Name of virtual machine" failed to initialize. The virtual machine could not be started because the hypervisor is not running."

Affected configurations

The system is configured with at least one of the following:

  • Microsoft Windows Server 2008, Datacenter 32-bit, any service pack
  • Microsoft Windows Server 2008, Datacenter 64-bit, any service pack
  • Microsoft Windows Server 2008, Enterprise 32-bit, any service pack
  • Microsoft Windows Server 2008, Enterprise 64-bit, any service pack
  • Microsoft Windows Server 2008, Standard 32-bit, any service pack
  • Microsoft Windows Server 2008, Standard 64-bit, any service pack

This tip is not hardware specific.

This tip is not option specific.

Note: This does not imply that the network operating system will work under all combinations of hardware and software.

Please see the compatibility page for more information: http://www.ibm.com/servers/eserver/serverproven/compat/us/

Workaround

This is a Microsoft Windows 2008 Hyper-V requirement.

Make sure Microsoft Windows 2008 with Hyper-V is ServerProven. The ServerProven site is at the following URL:

Make sure to have hardware that supports VT or AMD-V processor and BIOS.

  1. Click F1 for BIOS.

  2. Click on Advanced Setup.

  3. Go to CPU Options.

  4. Make sure the following or equivalent are enabled:

      - Processor Execute Disable Bit is Enabled

    - Intel Virtualization Technology is Enabled

Additional information

This is a Microsoft requirement.

For Hyper-V to work, both Hyper-V and Processor Execute Disable Bit must be enabled.

This issue is documented in the Microsoft Hyper-V documentation at the following URL:

System Requirements:

  - Supported Operating Systems: Microsoft Windows Server 2008

- Note: Hyper-V Server 2008 is a 64-bit only technology and requires a 64-bit capable hardware with Intel VT or AMD-V technology enabled.

- Processor : Intel Pentium 4, Xeon, Core 2 DUO processor; AMD Opteron, Athlon 64, Athlon X2. Hardware Data Execution Protection (DEP) must be available and be enabled.

Note: Specifically, the user must enable Intel XD bit (execute disable bit) or AMD NX bit (no execute bit).

Document Location

Worldwide

Operating System

BladeCenter:Windows Server 2008

System x:Windows Server 2008

BladeCenter:Windows Server 2008 x86-64 & 2008 R2

System x:Windows Server 2008 x86-64 & 2008 R2

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5079280

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