IBM Support

UPS might fail when installed after a longer storage time

Troubleshooting


Problem

Users, installers, and service personnel installing a new IBM Uninterrupted Power Supply (UPS) unit from stock, might find that the UPS does not power on or gives an immediate or near immediate low battery alarm or error message.

Resolving The Problem

Source

RETAIN tip: H193929

Symptom

Users, installers, and service personnel installing a new IBM Uninterrupted Power Supply (UPS) unit from stock, might find that the UPS does not power on or gives an immediate or near immediate low battery alarm or error message.

Affected configurations

The system is configured with one or more of the following IBM option part numbers:

  • IBM 1000 UPS, type 2130, any model
  • IBM 10000 UPS, type 2130, any model
  • IBM 10000XHV UPS, option part number 21308RX, any replacement part number
  • IBM 1000THV UPS, option part number 21304TX, any replacement part number
  • IBM 1000TLV UPS, option part number 21303TX, any replacement part number
  • IBM 1000VA LCD Tower UPS (100 V /120 V), option part number 53961AX, any replacement part number
  • IBM 1000VA LCD Tower UPS (200 V / 208 V), option part number 53961JX, any replacement part number
  • IBM 1000VA LCD Tower UPS (230 V), option part number 53961KX, any replacement part number
  • IBM 11000VA LCD 5U Rack UPS (200 V/208 V/230 V), option part number 53959KX, any replacement part number
  • IBM 1500 UPS, type 2130, any model
  • IBM 1500 VA R/T (Rack tower convertible) UPS (100 V/120 V), option part number 55941AX, any model
  • IBM 1500 VA R/T UPS (200 V - 230 V), option part number 55941KX, any model
  • IBM 1500 VA UPS (110 V), option part number 55952AX, any model
  • IBM 1500 VA UPS (230 V), option part number 55952KX, any model
  • IBM 1500 VA/2200 VA EBM (Extended Battery Module), option part number 55942BX, any model
  • IBM 1500THV UPS, option part number 21306TX, any replacement part number
  • IBM 1500TLV UPS, option part number 21305TX, any replacement part number
  • IBM 1500VA LCD Tower UPS (100 V /120 V), option part number 53962AX, any replacement part number
  • IBM 1500VA LCD Tower UPS (200 V / 208 V), option part number 53962JX, any replacement part number
  • IBM 1500VA LCD Tower UPS (230 V), option part number 53962KX, any replacement part number
  • IBM 2200 VA LCD 2U Rack UPS (100 V /120 V), option part number 53952AX, any replacement part number
  • IBM 2200 VA LCD 2U Rack UPS (200 V / 208 V), option part number 53952JX, any replacement part number
  • IBM 2200 VA LCD 2U Rack UPS (230 V), option part number 53952KX, any replacement part number
  • IBM 2200 VA R/T UPS (100 V/120 V), option part number 55942AX, any model
  • IBM 3000 UPS, option part number 21301JX, any replacement part number
  • IBM 3000 UPS, option part number 21302JX, any replacement part number
  • IBM 3000 VA LCD 3U Rack UPS (100V / 120V), option part number 53953AX, any model
  • IBM 3000 VA LCD 3U Rack UPS (200V / 208V), option part number 53953JX, any model
  • IBM 3000 VA LCD 3U Rack UPS (230V), option part number 53953KX, any model
  • IBM 3000 VA R/T UPS (100 V/120 V), option part number 55943AX, any model
  • IBM 3000 VA R/T UPS (200 V - 230 V), option part number 55943KX, any model
  • IBM 3000HV UPS, option part number 21302RX, any replacement part number
  • IBM 3000LV UPS, option part number 21301RX, any replacement part number
  • IBM 5000 UPS, type 2419, any model
  • IBM 5000 VA R/T UPS (200 V - 230 V), option part number 55945KX, any model
  • IBM 5000 VA/6000 VA EBM, option part number 55946BX, any model
  • IBM 5000VA HV UPS, option part number 24195KX, any replacement part number
  • IBM 6000 VA R/T UPS (200 V-230 V), option part number 55946KX, any model
  • IBM 6000VA LCD 4U Rack UPS (200V/208V), option part number 53956AX, any replacement part number
  • IBM 750 UPS, type 2130, any model
  • IBM 7500 UPS, type 2130, any model
  • IBM 7500XHV UPS, option part number 21306RX, any replacement part number
  • IBM 750THV UPS, option part number 21302TX, any replacement part number
  • IBM 750TLV UPS, option part number 21301TX, any replacement part number
  • IBM 8000 VA 3:1 phase R/T UPS (200 V-230 V), Option 55948PX, any model
  • IBM 8000 VA R/T UPS (200 V-230 V), option part number 55948KX, any model
  • IBM 8000 VA/11000 VA EBM, option part number 55949BX, any model
  • IBM LCD Rack UPS, type 5395, any model
  • IBM LCD Tower UPS, type 5396, any model

This tip is not system specific.

This tip is not software specific.

The system has the symptom described above.

Solution

Check the battery date sticker on the body of the battery. If the date is less than one year, replace the battery. If it is found to be older than one year and it is a new install, then one of two things apply:

  1. If they came directly from IBM, then replace the batteries.
  2. If they came from an IBM Business Partner, then the Business Partner should replace the battery.

Business Partners are obligated to keep batteries recharged every six months, just as IBM is. See the conditions under the Additional Information section.

If the conditions are met, replace the batteries of the failing UPS unit.

For a current list of UPS Field Replaceable Unit (FRU)/CRU parts (option part numbers), refer to the following URL:

UPS part numbers

Additional information

All internal batteries for all UPSs are charged to approximately 80 percent prior to shipping. The UPS is shipped with the internal battery connector disconnected, in order to avoid premature discharge of the battery. The battery is expected to last at least six months from manufacture date, before requiring a recharge of the battery. Should the UPS be kept in storage after that first recharge, subsequent recharges should be repeated every six months. Batteries must be connected before and disconnected after each recharge. However, it is recommended, the batteries should not be recharged more than twice. This might limit the overall battery storage period to not more than 18 months.

The recharge period for a battery is 24 hours without any load attached to the UPS.

  • Storage Temperature: +10 to 40 degrees Celsius (+50 to 104 degrees Fahrenheit)
  • Storage Relative Humidity: 0 to 95 percent
  • Storage Elevation: 0 to 15,000 meters (0 to 49,212 feet)

If the storage time is longer than the recharge date, the battery of the UPS unit might drain completely. In this case, the battery cannot be recharged anymore. The battery is considered to be damaged and must be replaced.

Document Location

Worldwide

Operating System

System x Hardware Options:Operating system independent / None

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5077486

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