Lost service password - IBM Tape Storage Library 4560

Resolving The Problem

Source

RETAIN tip: H193114

Symptom

The user has set up a service password for the 4560 Library. By default there is no service password set. The user has either forgotten or lost the password that they had set for the 4560- SLX Library.

Affected configurations

This tip is not machine specific.

The system is configured with one or more of the following IBM Options:

• SDLT/LTO Modular Tape Library, Model 4560SLX
• Tape Storage Library 4560, Option 4560XX1

This tip is not software specific.

Solution

To reset the password to the default setting of no password, the user will need to take the following steps:

The user needs to install NeoCenter 4.3. The version 4.2 is what would have initially shipped with the Library.

Once version 4.2 has been installed, the user needs to add the files that will make it version 4.3. Copy and paste them in the directory that has NeoCenter 4.2 installed. Select Yes when asked to replace the NextGen.tdb file. Next, change the path of the shortcut to open the new exe of NeoCenter_43.

Once NeoCenter 4.3 is installed, connect the RS232 to RJ11 communication cable. This cable, replacement part number 24P7355, shipped with the Library with this special communications cable connected to the serial port of the system that NeoCenter is on and the RJ11 cable connected to the RS232 port on the Library controller.

Once the physical connection is done, configure the Serial port on the system that is being used to make this connection.

Next start NeoCenter and click on connect. Select the Serial port that the system is being connected to. Select the baud rate and keep it at Auto or change it to 115200bps. Once completed, click on OK. If it does not connect to that COM port, please verify that this is the correct COM Port.

Once that is completed, be sure to document any settings wanting to be maintained, i.e., networking or any other configurable settings. To note what they are, view them by clicking on Configure Set Values. Document any settings that needs to be reset because the next step will bring the user back to the factory default settings and will lose the settings.

Next, click on Configure and select Set Default. A pop-up window will appear and ask the user the following:

Click Yes to this question. A new pop-up window will appear as below:

Click OK to this action. A new pop-up window will appear as below:

Click OK to this action.

Note: To go back and set the networking or any other custom values that was set before, connect to the Library again with NeoCenter before changing those values back again.

Additional information

By setting the controller back to the default settings, the user has eliminated any prevous passwords as well as any other custom configuration settings.