IBM Support

IBM ServeRAID MR10k, MR10ki, MR10km SAS Controller Firmware version not displayed correctly - IBM System x

Troubleshooting


Problem

UpdateXpress System Pack Installer 1.21 does not display the new version correctly for IBM ServeRAID MR10k, MR10ki, MR10km SAS Controller Firmware and does not detect the installed version. The displayed new version is misleading and no installed versionis displayed. Update is always selected, however, update does apply correctly. For example: The display is: New Package : 8.0.1 New Version : 0019 Installed Version : Undetectable Instead of: New Package : 8.0.1-0019 New Version : 8.0.1-0019 Installed Version : 8.0.1-0019

Resolving The Problem

Source

RETAIN tip: H061900

Symptom

UpdateXpress System Pack Installer 1.21 does not display the new version correctly for IBM ServeRAID MR10k, MR10ki, MR10km SAS Controller Firmware and does not detect the installed version.

The displayed new version is misleading and no installed version is displayed. Update is always selected, however, update does apply correctly.

For example:

The display is:
New Package : 8.0.1
New Version : 0019
Installed Version : Undetectable
Instead of:
New Package : 8.0.1-0019
New Version : 8.0.1-0019
Installed Version : 8.0.1-0019
Affected configurations

The system may be any of the following IBM servers:

  • System x3500, Type 7977, any model
  • System x3550, Type 1013, any model
  • System x3550, Type 1913, any model
  • System x3550, Type 7978, any model
  • System x3650, Type 1914, any model
  • System x3650, Type 7979, any model
  • System x3655, Type 7985, any model
  • System x3850 M2, Type 7141, any model

The system is configured with one or more of the following IBM Options:

  • ServeRAID-MR10M SAS/SATA Controller, Option 43W4339
  • ServeRAID-MR10k SAS/SATA Controller, Option 43W4280

The firmware for the ServeRAID MR10k, i, m is affected.

The system is configured with at least one of the following:

  • Microsoft Windows 2003 Server, any service pack
  • Microsoft Windows 2003 Server for 64 Bit Itanium Servers, any service pack
  • Microsoft Windows 2003 Server, Datacenter Edition, any service pack
  • Microsoft Windows 2003 Server, EE x64, any service pack
  • Microsoft Windows 2003 Server, x64 Edition, any service pack
  • Red Hat Enterprise Linux 4, any update
  • Red Hat Enterprise Linux 5, any update
  • SuSE Linux SLES 10, any Service Pack
  • SuSE Linux SLES 10 for AMD64/EM64T, any Service Pack
  • SuSE Linux SLES 9, any Service Pack
  • SuSE Linux SLES 9 for AMD64/EM64T, any Service Pack

Note: This does not imply that the network operating system will work under all combinations of hardware and software.

Please see the compatibility page for more information:

http://www.ibm.com/servers/eserver/serverproven/compat/us/
Solution

This behavior will be corrected in a future release of UpdateXpress System Pack Installer .

The Target date for this release is scheduled for First Quarter 2008.

The file will be available from the IBM System x Support web site at the following URL:

http://www.ibm.com/systems/support/
Workaround

Determine the installed version at system POST boot time or run MegaCLI application from the command line.

Additional information

The version is longer than other updates which have a hyphen in the version. The hyphen is causing confusion in the UpdateXpress System Pack Installer and the version is being split into two fields at the hyphen. The package and version is 8.0.1-0019, but is being displayed that the first half is the package version and the second half is the firmware version.

UpdateXpress System Pack Installer misinterprets the '-' character in the new version string and only displays the 8.0.1 part. UpdateXpress System Pack Installer does not have the Dynamic System Analysis plug-in to detect the installed version.

Document Location

Worldwide

Operating System

System x:Windows Server 2003

System x:Red Hat Linux

System x:SUSE Linux

System x:Windows Server 2003 x86-64

System x Hardware Options:All operating systems listed

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5073213

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