Troubleshooting
Problem
Collecting data for problems with the IBM WebSphere Application Server Enterprise JavaBeans (EJB) container. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time. These instructions can be followed from a clean start or during a runtime session. Traces can be gathered during either.
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"ARM Category":[{"code":"a8m50000000CdQzAAK","label":"WebSphere Application Server traditional-All Platforms-\u003EEJB-\u003EEJB Container"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.5.5;9.0.5"},{"Product":{"code":"SSNVBF","label":"Runtimes for Java Technology"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Component":"Java SDK","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB08","label":"Cognitive Systems"}}]
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Document Information
Modified date:
30 April 2026
UID
swg21244478