IBM Support

Yellow question mark (?) icon in device manager - IBM System x3850 M2 (Type 7141), System x3950 M2 (Type 7141)

Troubleshooting


Problem

A yellow Question Mark (?) icon shows up in Microsoft Windows Device Manager, under Other Devices, as an "IBM SAS SES-2 DEVICE SCSI Enclosure Device" after using ServerGuide 7.4.15.

Resolving The Problem

Source

RETAIN tip: H192087

Symptom

A yellow Question Mark (?) icon shows up in Microsoft Windows Device Manager, under Other Devices, as an "IBM SAS SES-2 DEVICE SCSI Enclosure Device" after using ServerGuide 7.4.15.

Affected configurations

The system may be any of the following IBM servers:

  • System x3850 M2, type 7141, any model
  • System x3950 M2, type 7141, any model

This tip is not option specific.

The Windows 2003 device driver for the planar LSI controller is affected.

The system is configured with at least one of the following:

  • Microsoft Windows 2003 Server, any service pack
  • Microsoft Windows 2003 Server, EE x64, any service pack
  • Microsoft Windows 2003 Server, x64 Edition, any service pack

Note: This does not imply that the network operating system will work under all combinations of hardware and software.

Please see the compatibility page for more information:

http://www.ibm.com/servers/eserver/serverproven/compat/us/
Solution

This behavior will be corrected in a future release of ServerGuide 7.4.16.

The Target date for this release is scheduled for First Quarter 2008.

The referenced file is available from the ServerGuide download matrix

Workaround

Install "IBM SAS HBA and LSI 1064/1078 Controller Driver for Windows" version 1.25.10.08, or above.

The file is available from the IBM System x Support web site at the following URL:

http://www.ibm.com/systems/support/
Additional information

A yellow Question Mark (?) icon message means that the Microsoft Windows operating system could not recognize the device and there is no driver for it.

The yellow Question Mark (?) icon is caused by a mismatched LSI firmware and the down level LSI driver in ServerGuide 7.4.15. The new driver is included in ServerGuide 7.4.16.

Document Location

Worldwide

Operating System

System x:Operating system independent / None

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5073069

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