After NIC disable and shutdown restart error 0X007E appears - Servers

Resolving The Problem

Source

RETAIN tip: H191455

Symptom

In servers using the Broadcom 5708C or 5708S chip (running Microsoft Windows 2003 of any Service Pack 32 or 64-bit and utilizing NDIS driver 3.0.5), if one or both NICs are disabled and the server is restarted or shut down, the server may show a blue screen with error code 0x0000007E.

The feature "Automatically restart" must be unchecked in System Properties to see this issue. To uncheck this feature, perform the following:

1. Go to the Control Panel.
2. Click on System.
3. Click on Advanced.
4. Click on Startup and Recovery.
5. Click on Setting.
6. Click on System Failure.

If the feature "Automatically restart" is checked, the error still occurs. The difference is a log will be dumped and the system will restart.

Affected configurations

The system may be any of the following IBM servers:

• BladeCenter HS21, type 8853, any model
• BladeCenter LS21, type 7971, any model
• BladeCenter LS41, type 7972, any model
• System x3550, type 7978, any model
• System x3650, type 7979, any model
• System x3755, type 8877, any model

This tip is not option specific.

The Microsoft Windows 2000 K3 NDIS device driver for the Broadcom NIC is affected.

The system is configured with at least one of the following:

• Microsoft Windows 2003 Server, any service pack
• Microsoft Windows 2003 Server for 64-bit Servers, any service pack
• Microsoft Windows 2003 Server, Datacenter Edition, any service pack
• Microsoft Windows 2003 Server, EE x64, any service pack
• Microsoft Windows 2003 Server, x64 Edition, any service pack

Note: This does not imply that the network operating system will work under all combinations of hardware and software.

Please see the compatibility page for more information:

Solution

Upgrade to Microsoft Windows 2003 NDIS driver 3.4.10 or newer.

The 3.4.10 driver was included in the Broadcom NetXtreme II Gigabit Ethernet Software CD vT3.4.6B.

The latest Broadcom NetXtreme II Gigabit Ethernet Software CD version can be found at the following URL:

• Broadcom NetXtreme II Gigabit Ethernet Software CD

Workaround

Below are two workarounds for this issue:

1. Use the Microsoft Windows 2003 2.8.13 driver.
2. Continue using the Microsoft Windows 2003 3.0.5 driver and follow the steps below when disabling one or both on-board NICs:
   1. Go to the Control Panel.
   2. Click on System.
   3. Click on the Hardware tab.
   4. Click on Device Manager.
   5. Disable the Broadcom BCM570xS NetXtreme II Gigabit Ethernet NIC or NICs under the Network Adapters section.
   6. Disable the Broadcom BCM570xS NetXtreme II Gigabit Ethernet NIC or NICs under the System Devices section.