Installer fails when installing CATIA V5 R16 SP2 - IntelliStations

Resolving The Problem

RETAIN tip: H191341

The installation of the industrial design software, CATIA version 5 R16 service pack 2, fails with Sonic DLA enabled.

CATIA version 5 R16 service pack 2 installation requires four CDs in total. Two CDs for base CATIA version 5 R16 and two CDs for service pack 2. During the installation on CATIA version 5 R16 service pack 2 CD #2, the installation would hang and stop.

The system may be any of the following IBM servers:

• IntelliStation Z Pro, type 9228, any model
• Intellistation M Pro, type 9229, any model

The system is configured with at least one of the following:

• Microsoft Windows XP 32 bit professional, any service pack

This Tip is not option specific.

This behavior will be corrected in a future release.

The target date for this release is scheduled for third quarter 2007.

The file will be available from the IBM System x support web site at the following URL:

http://www.ibm.com/systems/support/

1. Open up the Control Panel.
2. Click on Add or Remove Programs.
3. Uninstall by selecting Remove in the Sonic DLA application.
4. Reboot the system.
5. Resume CATIA version 5 R16 service pack 2 installation.
6. (This step is optional) Once CATIA is installed, Sonic DLA can be reinstalled back by locating the execution file, setup.exe, located in C:\IBMTOOLS\APPS\MYCD\DLA.

When Sonic DLA is enabled, the industrial design software, CATIA version 5 R16, is not installable. The installation would hang and cannot be completed.

The workaround calls for the removal of Sonic DLA first and, then install CATIA. Customers can use the Sonic DLA after CATIA is installed. The DLA's execution file, setup.exe, can be found under C:\IBMTOOLS\APPS\MYCD\DLA.

Sonic is investigating the root cause and will provide a new source on the next release.