The user either sees a blank page or a timeout for the page not loading. Where the expected Remote Supervisor Adapter (RSA) II web page is not displayed, there can be an issue in three scenarios: 1. The maximum number of failed attempts to log into the RSA-II web interface has been reached. Normally, a page stating "Too many unsuccessful login attempts have been detected." would have been displayed. 2. When the maximum number of sessions are already in use. Normally a page stating "All sessions are currently in use. Try again later." would have been displayed. 3. The web session lost due to someone else logging in with the same user id. Normally a page stating "Your session has terminated because you logged in with this userid at another location." would have been displayed.
Source
RETAIN tip: H19871
Symptom
The user either sees a blank page or a timeout for the page not loading. Where the expected Remote Supervisor Adapter (RSA) II web page is not displayed, there can be an issue in three scenarios:
- The maximum number of failed attempts to log into the RSA - II web interface has been reached. Normally, a page stating "Too many unsuccessful login attempts have been detected." would have been displayed.
- When the maximum number of sessions are already in use. Normally a page stating "All sessions are currently in use. Try again later." would have been displayed.
- The web session lost due to someone else logging in with the same user id . Normally a page stating "Your session has terminated because you logged in with this userid at another location." would have been displayed.
Affected configurations
This tip is not hardware specific.
The system is configured with one or more of the following IBM Options:
- Remote Supervisor Adapter II, Option part number 13N0382
- Remote Supervisor Adapter II, Option part number 39Y9566
- Remote Supervisor Adapter II, Option part number 59P2984
- Remote Supervisor Adapter II, Option part number 59P2986
- Remote Supervisor Adapter II, Option part number 59P2987
- Remote Supervisor Adapter II, Option part number 59P2988
- Remote Supervisor Adapter II, Option part number 59P2989
- Remote Supervisor Adapter II, Option part number 59P2990
- Remote Supervisor Adapter II, Option part number 59P2991
- Remote Supervisor Adapter II, Option part number 59P2992
- Remote Supervisor Adapter II, Option part number 59P2993
- Remote Supervisor Adapter II, Option part number 59P2994
- Remote Supervisor Adapter II, Option part number 59P2995
- Remote Supervisor Adapter II, Option part number 59P2996
- Remote Supervisor Adapter II, Option part number 59P2997
- Remote Supervisor Adapter II, Option part number 73P9341
This tip is not software specific.
Solution
This behavior is corrected in the firmware. Obtain and install the current RSA II firmware for the server that is being used.
The file is available from the IBM System x Support web site at the following URL:
Additional information
The affected web page may be blank or may not be displayed.
This occurrence will only happen in unusual circumstances, that are not part of the normal operation, such as being locked out after the maximum number of failed login attempts has been reached.
System x Hardware Options:All operating systems listed
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