IBM Support

Non-bootable drive identified as hard drive in diagnostics - IBM IntelliStation Z Pro (9228)

Troubleshooting


Problem

In a system with a secondary non-hard drive bootable device (an internal diskette drive, a Universal Serial Bus (USB) diskette drive, or a USB CD bootable device), system diagnostics will detect an additional hard drive in the system configuration and Fixed Disk Test items. The Hardware Info | Physical Disk Drive Info will report the correct number of installed hard drives. This symptom is seen on systems with LSI 1064 or 1064E Serial Attached SCSI (SAS) controllers.

Resolving The Problem

Source

RETAIN tip: H187252

Symptom

In a system with a secondary non-hard drive bootable device (an internal diskette drive, a Universal Serial Bus (USB) diskette drive, or a USB CD bootable device), system diagnostics will detect an additional hard drive in the system configuration and Fixed Disk Test items.

The Hardware Info | Physical Disk Drive Info will report the correct number of installed hard drives.

This symptom is seen on systems with LSI 1064 or 1064E Serial Attached SCSI (SAS) controllers.

Affected configurations

The system may be any of the following IBM servers:

  • IntelliStation Z Pro, type 9228, any model

This tip is not option specific.

This tip is not software specific.

Additional information

The additional hard drive shown in system diagnostics should be ignored.

Document Location

Worldwide

Operating System

IntelliStation Pro:All operating systems listed

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-65249

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