Troubleshooting
Problem
After the user specifies the desired partition size and file system type in ServerGuide and selects "Next" to continue, the system may hang with an hour glass mouse pointer for a few minutes.
Resolving The Problem
Source
RETAIN Tip: H185353
Symptom
After the user specifies the desired partition size and file system type in ServerGuide and selects "Next" to continue, the system may hang with an hour glass mouse pointer for a few minutes.
ServerGuide will then display the following message: "ServerGuide could not create partition. Check all drive connections and try again."
If the user selects "Back" and then "Next" to try creating the partition again, ServerGuide will then display the following message: "The hard disk drive is too small to create a partition."
Affected configurations
The system may be any of the following IBM eServers:
- xSeries 260, type 8865, any model
The following network operating systems are affected:
- Microsoft Windows 2000 Server, with Service Pack N/A applied.
- Microsoft Windows 2000 Advanced Server, with Service Pack N/A applied.
- Microsoft Windows Server 2003, Standard Edition, with Service Pack N/A applied.
- Microsoft Windows Server 2003, Enterprise Edition,with Service Pack N/A applied.
- Microsoft Windows Server 2003, Web Edition, with Service Pack N/A applied.
Note: This does not imply that the network operating system will work under all combinations of hardware and software.
Please see the IBM ServerProven compatibility page for more information.
Solution
This issue will be corrected in ServerGuide version 7.3.06, scheduled for release fourth quarter 2005.
Workaround
This problem does not occur if the 15,000rpm SAS hard rives are connected to a ServeRAID-8i SAS controller. The operating system may also be installed manually.
Additional information
The symptoms occur with ServerGuide versions 7.3.03, 7.3.03a, 7.3.04, and 7.3.05 on an xSeries 260 system with any of the
following hard drives connected to the onboard SAS controller:
- 36GB hot-swap 3.5 inch 15K RPM Ultra320 SAS hard drive (26K5697)
- 73GB hot-swap 3.5 inch 15K RPM Ultra320 SAS hard drive (26K5698)
- 146GB hot-swap 3.5 inch 15K RPM Ultra320 SAS hard drive (26K5699)
This issue is caused by a device driver included in ServerGuide. A newer device driver which corrects the issue will be included in ServerGuide 7.3.06.The latest ServerGuide version is available at the ServerGuide Setup and Installation CD version 7.3.06 - Servers. The referenced file will be available from the Servers - ServeRAID Software Matrix. It will be available from the ServerGuide Electronic fulfillment web site and is included with new servers.
Document Location
Worldwide
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Document Information
Modified date:
02 November 2020
UID
ibm1MIGR-62237