IBM Support

DMI 2.0 does not recover from suspend mode in Microsoft Windows 95 - IBM IntelliStation

Troubleshooting


Problem

After a client system is woken up from suspend mode, the Desktop Management Interface (DMI) application becomes unresponsive.

Resolving The Problem

Symptom

After a client system is woken up from suspend mode, the Desktop Management Interface (DMI) application becomes unresponsive.

Affected configurations

This tip may apply to all Commercial Desktop (CDT) and IBM IntelliStation systems preloaded or installed with Microsoft Windows 95 and using DMI version 2.0.

Symptoms or error conditions may include:

1. After a system returns from suspend, DMI information is not accessible.

2. Win32sl (DMI 2.0 Service Provider) may cause a page fault.

3. LANDesk Client Manager may no longer be available.

Solution

The suspend feature in Microsoft Windows 95 must be disabled if DMI, Netfinity, Alert-on-LAN, or similar applications are being used for remote system management.

Document Location

Worldwide

Operating System

IntelliStation Pro:All operating systems listed

[{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"QU90ZZQ","label":"IntelliStation Pro->IntelliStation Z Pro->6899"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"QU90ZZZ","label":"IntelliStation Pro->IntelliStation M Pro->6888"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"QU91AAD","label":"IntelliStation Pro->IntelliStation M Pro->6898"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"QU92CWS","label":"IntelliStation Pro->IntelliStation M Pro->6889"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-59824