IBM Support

Troubleshooting intermittent issues - Servers and IntelliStation

Troubleshooting


Problem

Intermittent problems cannot be consistently repeated and are the most difficult problems to diagnose. Solving intermittent problems requires a patient, systematic process of elimination approach to troubleshooting.

Resolving The Problem

Intermittent problems cannot be consistently repeated and therefore are the most difficult problems to diagnose and solve. Solving intermittent problems requires a skillful, patient, systematic process of elimination approach to troubleshooting.

  1. Make sure the latest BIOS code is installed.

  2. Check for the latest device driver and firmware updates.

  3. For Microsoft operating systems, use Windows Update to check for security updates and maintenance updates to the operating system. From Internet Explorer:

    1. Click Tools.
    2. Click Windows Update.
    3. Follow prompts to download and install desired updates.

  4. Remove all surge protectors, cable extensions, switch boxes, etc. and use direct connections to all outside equipment.

  5. Perform a power supply reset by removing the power cord, then holding the power switch in for 10 seconds. Reattach the power cord and retest.

  6. Ensure that the system meets the hardware and operating system requirements of any post-factory installed software and hardware.

  7. Ensure all hardware is ServerProven compatible with your system.

  8. Determine a time frame in which the problem can be expected to occur.

  9. Use ConfigSafe, System Restore, or other similar restoration utility (if available) to save the current configuration, then return the computer to the original factory configuration.

  10. Run a full diagnostic test using the latest version of IBM Enhanced Diagnostics.

  11. Run a quality anti-virus and spyware scanner with the latest definitions added. Use of these programs with up to date definitions is a vital minimum step to preventing unwanted attacks on computer operation and personal security.

  12. Document all error messages, including memory addresses, reported when the problem occurs. Investigate possible causes of the error messages using the IBM xSeries Support Web site, the Knowledge Base tool on the Microsoft Web site, and the support Web sites of any suspect hardware or software.

  13. Reseat all connections such as the system board, riser, cables, adapters, processors, memory, power supply, etc.

  14. Remove any nonessential hardware, any drivers, and added software installed for that hardware.

  15. Clear the CMOS. Follow directions in the Hardware Maintenance Manual (HMM) for directions on how to clear the CMOS.

  16. Try to duplicate the problem using a different hard disk drive to help determine if the problem is software related.

  17. Swap any suspect hardware with other identical, known good hardware if possible.

  18. If these steps have not solved your problem:
    Refer to "Need more help?"

 

Document Location

Worldwide

Operating System

BladeCenter:All operating systems listed

IntelliStation Pro:All operating systems listed

System x:Operating system independent / None

Older System x:Operating system independent / None

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Document Information

Modified date:
18 April 2023

UID

ibm1MIGR-59433