Troubleshooting
Problem
Intermittent problems cannot be consistently repeated and are the most difficult problems to diagnose. Solving intermittent problems requires a patient, systematic process of elimination approach to troubleshooting.
Resolving The Problem
Intermittent problems cannot be consistently repeated and therefore are the most difficult problems to diagnose and solve. Solving intermittent problems requires a skillful, patient, systematic process of elimination approach to troubleshooting.
- Make sure the latest BIOS
code is installed.
- Check for the latest device
driver and firmware updates.
- For Microsoft operating systems, use Windows Update to
check for security updates and maintenance updates to the operating
system. From Internet Explorer:
- Click Tools.
- Click Windows Update.
- Follow prompts to download and install desired updates.
- Remove all surge protectors, cable extensions, switch boxes,
etc. and use direct connections to all outside equipment.
- Perform a power supply reset by removing the power cord,
then holding the power switch in for 10 seconds. Reattach the power
cord and retest.
- Ensure that the system meets the hardware and operating
system requirements of any post-factory installed software and
hardware.
- Ensure all hardware is ServerProven
compatible with your system.
- Determine a time frame in which the problem can be expected
to occur.
- Use ConfigSafe, System Restore, or other similar restoration
utility (if available) to save the current configuration, then
return the computer to the original factory configuration.
- Run a full diagnostic test using the latest version of IBM Enhanced Diagnostics.
- Run a quality anti-virus and spyware scanner with the
latest definitions added. Use of these programs with up to date
definitions is a vital minimum step to preventing unwanted
attacks on computer operation and personal security.
- Document all error messages, including memory addresses,
reported when the problem occurs. Investigate possible causes of
the error messages using the IBM xSeries Support Web
site, the Knowledge Base tool on the Microsoft Web site, and the support
Web sites of any suspect hardware or software.
- Reseat all connections such as the system board, riser,
cables, adapters, processors, memory, power supply, etc.
- Remove any nonessential hardware, any drivers, and added
software installed for that hardware.
- Clear the CMOS. Follow directions in the Hardware Maintenance Manual (HMM) for
directions on how to clear the CMOS.
- Try to duplicate the problem using a different hard disk
drive to help determine if the problem is software related.
- Swap any suspect hardware with other identical, known
good hardware if possible.
- If these steps have not solved your problem:
Refer to "Need more help?"
Document Location
Worldwide
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Modified date:
18 April 2023
UID
ibm1MIGR-59433