IBM Support

IBM Remote Supervisor Adapter II IP address 4.9.1.1 cannot be updated, POST 1602 I2C cable missing error - Servers

Troubleshooting


Problem

4.9.1.1 is displayed as the IP address assigned to the IBM Remote Supervisor Adapter 2(RSA-2) card and the IP address of the card cannot be updated. The system may issue a 1602 I2C cable missing error message.

Resolving The Problem

Source

RETAIN tip: H182749

Symptom

4.9.1.1 is displayed as the IP address assigned to the IBM Remote Supervisor Adapter 2(RSA-2) card and the IP address of the card cannot be updated. The system may issue a 1602 I2C cable missing error message.

Affected configurations

The system may be any of the following IBM eServers:

  • xSeries 445, type 8870, any model
  • xSeries 365, type 8862, any model
  • xSeries 365, type 8861, any model
  • xSeries 345, type 8670, any model
  • xSeries 335, type 8830, any model
  • xSeries 335, type 8676, any model
  • xSeries 305, type 8673, any model
  • xSeries 255, type 8685, any model
  • xSeries 235, type 8671, any model
  • xSeries 206, type 8482, any model
  • xSeries 205, type 8480, any model
  • Any server that supports the Remote Supervisor II (RSA-2) adapter

The system is configured with the following RSA options:

  • IBM Remote Supervisor Adapter 2, Option part number 59P2984, replacement part number (FRU) 02R1654
  • IBM Remote Supervisor Adapter 2-EXA, Option part number 13N0382, replacement part number (FRU) 73P9246

Software affected:

  • Any device driver is affected.
  • Any firmware level is affected.
Solution

There are three (3) separate solutions for this issue. Please make sure that the system in which the card is being installed is updated with all the latest versions of the ISMP and BIOS code and follow one of the solutions below:

Solution 1
  1. Power down and disconnect the server from the power supply. Remove the card from the system, attach the power supply to the card, and place it on a static safe surface.

    Note: You must wait 5 minutes after attaching the power supply to the card before updating the firmware. If you do not wait at least 5 minutes the firmware update will fail at step 15 below.
  2. Download and extract the firmware update.
  3. Attach a category 5 Ethernet network cable to the network port of the card.

    Note: The network interface will automatically adapt to the cable type.
  4. Attach the opposite end of the network cable to a machine with the operating system and Web browser installed. Disable any proxy or socks configurations in the browser.
  5. Open the browser and open the RSA 2 s default IP address of 192.168.70.125.
  6. Login to the card with administrative rights. (default userid/password is USERID and PASSW0RD with a zero for the O in password).
  7. Click the Firmware update link on the left.
  8. Browse to the *.pkt files that were extracted in step 2 above and click open, then click update.
  9. Click the Advanced options link.
  10. Click the Change Server Platform and Flash button.
  11. Click Restart ASM after the flash is complete.
  12. Repeat Steps 9-11 for all ****MNUS.PKT and ****BRUS.PKT files
    for the server.
  13. Remove the card for 20 seconds.
  14. Attach all cables and reinsert the card into the same slot it was pulled from.
  15. If there are additional IIOE****.pkt and the DMCFLASH.PKT files that were not flashed in steps 9-12, log into the card via the Web interface and apply these flashes.
Solution 2
  1. Power down and disconnect the server from the power supply. Remove the card from the system, attach the power supply to the card, and place it on a static safe surface.
  2. Download and extract the firmware update.
  3. Attach the card to the RS485 interconnect network.
  4. Open the browser and open the RSA 2 s default IP address of
    192.168.70.125. Click the Access Remote ASM link.
  5. Login to the card that you need to update (default userid/password is USERID and PASSW0RD with a zero for the O in password).
  6. Click the Firmware update link on the left.
  7. Browse to the *.pkt files that were extracted in step 2 above and click open, then click update.
  8. Click the Advanced options link.
  9. Click the Change Server Platform and Flash button.
  10. Click the Restart ASM after the flash is complete.
  11. Repeat Steps 9-11 for all ****MNUS.PKT and ****BRUS.PKT files
    files for the server.
  12. Remove the card for 20 seconds.
  13. Attach all cables and reinsert the card into the same
    slot it was pulled from.
  14. If there are additional IIOE****.pkt files and the
    DMCFLASH.PKT that were not flashed in steps 9-12, log into
    the card using the Web interface and apply these flashes.
Solution 3

If you are running a supported version of Windows and the windows drivers have been installed already, perform the following steps:

  1. Download the firmware update for the version of Windows that is running on the server to a temporary directory.
  2. Run filename.exe from a command line window. Several files will be extracted and placed in the directory where the firmware file was downloaded.
  3. In this directory, at the command prompt, type WFLASH r.

    Note: Text will scroll across the console screen while the update process is occurring. The update process could take up to ten minutes to complete.
  4. When the utility is finished with the update, the text will stop scrolling across the console screen and the adapter will be restarted.
  5. The successful update ends with the text "Rebooting RSA...done".
Additional information

The 4.9.1.1 IP address is typically an indication that the server has some problem communicating with the RSA-2 that is installed in it. This is usually due to mismatches between the GPIO that the server is using to communicate to the RSA-2 and the RSA-2 firmware, either the base manufacturing option code or a firmware from another server in which the RSA-2 was previously installed. If the card is flashed properly with the correct firmware for the server in which it is installed, this condition will go away. This is not an indication of a physically defective server or RSA-2.

 

Document Location

Worldwide

Operating System

BladeCenter:All operating systems listed

System x:Operating system independent / None

Older System x:Operating system independent / None

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Document Information

Modified date:
18 April 2023

UID

ibm1MIGR-56433

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