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System Management codes - IBM eServer xSeries 370, Netfinity 8500R

Troubleshooting


Problem

This document is intended for trained servicers who are familiar with IBM Personal Computer products. Use this document along with advanced diagnostic tests to troubleshoot problems effectively.

Resolving The Problem

This document is intended for trained servicers who are familiar with IBM Personal Computer products. Use this document along with advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM product, be sure to review the safety information. Click here to review safety information.

The following page contains the system management codes. These codes are displayed on the front panel.

NOTES:

  1. Check for additional information on all system managements codes.
  2. To reset the system mangement adapter, shutdown the system and remove the power for 30 seconds.
  3. Some of these codes will automatically be cleared once the problem is corrected. Others will need to be cleared manually. To ensure you have correctly identified the failing FRU during your diagnosis, manually clear any messages from the front panel display using the scroll and enter buttons on the right side of the front panel after you have replaced any FRU(s). This can be done with the system in the Standby mode before power up. Then, once you boot the system, if a problem still exists which normally generates a message on the front panel, the new message generated will alert you to the continued or new error condition.
   Code/Description FRU/Action
00 (POST failed) See the system error log and follow the instruction for the error in the log.
01 (POST warning) See the system error log and follow the instruction for the error in the log.
08 (Application failed) See the system error log and follow the instruction for the error in the log.
09 (Application warning) See the system error log and follow the instruction for the error in the log.
10 (Boot failed)
  1. Try to reboot the system.
  2. See system error log for other possible errors.
18 (Operating system failed) Restart the server.
20 (Log full) Clean out the error log.
30 (CPU fail)
  1. See the system error log for more information regarding the failure.
  2. Processor indicated by the component fault indicator LED.
  3. Processor daughter board.
  4. Cache coherency filter DIMMs (if applicable).
  5. Processor controller board
70 (VRM fail)
  1. See the system error log for more information regarding the failure.
  2. Replace the VRM (if possible) or circuit card that contains the VRM. Replaceable VRMs are located on the I/O board. Non-replaceable VRMs are located on the processor daughter board(s).
80 (Over temperature)
  1. Ensure that all six fans are working, and that all three power supplies are functional.
  2. Ensure the air intakes are clear.
  3. Ensure the room temperature is not too hot.
  4. Replace the following FRU for the temperature failure indicated in the error log:
    1. Ambient temperature - replace the front panel
    2. Hard disk drive temperature - replace the SCSI backplane
    3. Processor temperature - replace the processor
85 (Over voltage)
  1. See system error log to determine if there are any power supply or VRM errors.
  2. Replace the power supply, if indicated by the error log.
  3. Replace the VRM (if possible) or circuit card that contains the VRM. Replaceable VRMs are located on the I/O board. Non-replaceable VRMs are located on the processor daughter board(s).
  4. Power control card.
  5. Processor daughter board.
  6. Processor control board.
86 (Low voltage)
  1. See system error log to determine if there are any power supply or VRM errors.
  2. Replace the power supply, if indicated by the error log.
  3. Replace the VRM (if possible) or circuit card that containsthe VRM. Replaceable VRMs are located on the I/O board. Non-replaceable VRMs are located on the processor daughter board(s).
  4. Power control card.
  5. Processor daughter board.
  6. Processor controller board.
90 (Power supply X)
  1. Power supply X.
  2. Power control card.
  3. System management adapter cable.
  4. System management adapter.
98 (Power system)
  1. See system error log to determine if there are any power supply or VRM errors.
  2. Replace the power supply, if indicated by the error log.
  3. Replace the VRM (if possible) or circuit card that contains the VRM. Replaceable VRMs are located on the I/O board. Non-replaceable VRMs are located on the processor daughter board(s).
  4. Power control card.
99 (Non-Redundant)   

WARNING: The load on the power subsystem is large enough that the power subsystem is no longer operating with redundancy.   If one of the power supplies were to fail, the remaining power supplies may not be able to reliably power the system.
  1. Check all power supplies.
  2. Replace faulty power supply, or add additional power supply if operating with fewer than three power supplies.
A0 (Fan X)
  1. Fan X.
  2. Midplane (I/O fans).
  3. LED card (CPU fans).
  4. Power control card
B0 (Intrusion - tower configuration only)
  1. Ensure the covers are attached correctly.
  2. Verify that there has been an intrusion into the system.
  3. Intrusion cable.
  4. Front panel
B8 (Display)
  1. Check the cable connection from the I/O function card (VFD display) to the front panel.
  2. Front panel
C0 (SMI error)
  1. See the system error log and follow the instruction for the error in the log.
  2. Replace the FRU for the following problems listed:
    1. PCI related error:
      1. PCI adapter 
      2. PCI switch card
      3. I/O board

    2. Processor related error:
      1. Processor
      2. Processor daughter board
      3. Processor controller board

    3. Memory related error:
      1. DIMM
      2. Memory board
      3. Processor daughter board
      4. Processor controller board

    4. SCSI related error:
      1. Check SCSI cable
      2. SCSI backplane (if internal SCSI drives)
      3. SCSI adapter (if external drives attached to a PCI SCSI adapter)
      4. I/O function card (if either internal or external SCSI drives are attached to this card)
      5. SCSI drive
C1 (Memory)
  1. See system error log to determine which DIMM failed.
  2. Run diagnostics on memory.
Device not installed (A card or cable needs to be installed)
  1. See the system error log for more information regarding which device is not installed.
  2. Install the specified device.

Document Location

Worldwide

Operating System

Older System x:Operating system independent / None

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-45647

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