IBM Support

Diagnosing POST error codes - IBM eServer xSeries 240, Netfinity 5600

Troubleshooting


Problem

Diagnosing POST numeric error codes

Resolving The Problem

This document is intended for trained servicers who are familiar with IBM server products. Use this document along with advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM product, be sure to review the safety information. Click here to review safety information.

Error Code/Symptom FRU/Action
062 (Three consecutive boot failures using the default configuration.)
  1. Run Configuration/Setup
  2. Battery/CMOS chip
  3. System board
  4. Processor / PCI board (NF 5100 Type 8658)
  5. Processor (NF 5100 Type 8658)
101, 102 (System and processor error)
  1. System board
  2. Processor board / (PCI board - NF 5100)
="3">106 (System and processor error) ="3">
  1. System board
  2. Processor board / (PCI board - NF 5100)
="3">111 (Channel check error) ="3">
  1. Failing ISA adapter
  2. Memory DIMM
  3. System board
="3">114 (Adapter read only memory error) ="3">
  1. Failing adapter
  2. Run Diagnostics
="3">129 (Internal Cache error) ="3">
  1. Processor
  2. Optional processor (if installed)
  3. Processor board
="3">151 (Real time clock error) ="3">
  1. Run Diagnostics
  2. Battery/CMOS chip
  3. System board
="3">161 (Real time clock battery error) ="3">
  1. Run Configuration/Setup
  2. Battery/CMOS chip
  3. System board
="8">

162 (Device configuration error)   

Note: Be sure to load the default settings and any additional desired settings, then, save the configuration.

 ="8">
  1. Run Configuration/Setup
  2. Battery/CMOS Chip
  3. Failing device
  4. System board
="3">163 (Real time clock error) ="3">
  1. Run Configuration/Setup
  2. Battery/CMOS Chip
  3. System board
="3">164 (Memory configuration changed) ="3">
  1. Run Configuration/Setup
  2. DIMM
  3. Processor board / (PCI board - NF 5100)
="3">173 (System CMOS checksum bad) ="3">
  1. Run Configuration/Setup
  2. Battery/CMOS Chip
  3. System board
="2">175 (Hardware error) ="2">
  1. System board
  2. Processor board / (PCI board - NF 5100)
="4">176 (Computer cover or cable cover was removed without a key being used) ="4">
  1. Run Configuration/Setup
  2. System board
  3. C2 securityswitch (if NF 5100)
="3">177, 178 (Security hardware error) ="3">
  1. Run Configuration/Setup
  2. Service Processor adapter (if NF 5600)
  3. System board
="3">184 (Power on password corrupted) ="3">
  1. Run Configuration/Setup
  2. System board
="3">185 (Drive startup sequence information corrupted) ="3">
  1. Run Configuration/Setup
  2. System board
="3">186 (Security hardware control logic failed) ="3">
  1. Run Configuration/Setup
  2. System board
="2">187 (VPD serial number not set.) ="2">
  1. Set serial number in Setup
  2. System board
="2">188 (Bad EEPROM CRC number 2) ="2">
  1. Run Configuration/Setup
  2. System board
="4">189 (An attempt was made to access the server with invalid passwords) ="4">Run Configuration/Setup, enter the administrator password
="4">195 (Processor 1 is not functioning) ="4">
  1. VRM 1
  2. Processor 1
  3. Processor board
  4. System board
="4">196 (Processor 2 is not functioning) ="4">
  1. VRM 2
  2. Processor 2
  3. Processor board
  4. System board
="3">197 (Processor 1 failed BIST) ="3">
  1. Processor 1
  2. Processor board
  3. System board
="3">198 (Processor 2 failed BIST) ="3">
  1. Processor 2
  2. Processor board
  3. System board
="3">201 (Memory test error) ="3">
  1. DIMM
  2. Processor board / (PCI board if NF 5100)
  3. System board
="3">229 (Cache error) ="3">
  1. Processor
  2. Optional processor (if installed)
  3. Processor board / (PCI board if NF 5100)
="3">262 (DRAM parity configuration error) ="3">
  1. Run Configuration/Setup
  2. Battery/CMOS Chip
  3. System board
="5">289 (DIMM has been disabled by the user or system) ="5">
  1. Run Configuration/Setup, if disabled by user
  2. Ensure if a DIMM was added/changed that the power was disconnected.
  3. Disabled DIMM, if not disabled by user.
  4. Processor board   
="3">301 (Keyboard or keyboard controller error) ="3">
  1. Keyboard
  2. System board
="2">303 (Keyboard controller error) ="2">
  1. Keyboard
  2. System board
="4">602 (Invalid diskette boot record) ="4">
  1. Diskette
  2. Cable
  3. Diskette drive
  4. System board
="4">604 (Diskette drive error) ="4">
  1. Run Configuration/Setup and Diagnostics
  2. Diskette drive
  3. Drive cable
  4. System board
="3">605 (Unlock failure) ="3">
  1. Diskette drive
  2. Drive cable
  3. System board
="4">662 (Diskette drive configuration error) ="4">
  1. Run Configuration/Setup and Diagnostics
  2. Diskette drive
  3. Drive cable
  4. System board
="3">762 (Coprocessor configuration error) ="3">
  1. Run Configuration/Setup
  2. Battery/CMOS Chip
  3. Processor
="3">962 (Parallel port error) ="3">
  1. Disconnect external cable on parallel port
  2. Run Configuration/Setup
  3. System board
="3">11XX (System-board serial port 1 or 2 error) ="3">
  1. Disconnect external cable on serial port
  2. Run Configuration/Setup
  3. System board
="3">0001200 (Machine check architecture error) ="3">
  1. Processor
  2. Optional processor
  3. Processor / PCI board
="2">0001295 (ECC circuit check) ="2">Processor / PCI board
="4">1301 (I²C cable to front panel not found) ="4">
  1. Cable
  2. Front panel
  3. Power switch assembly
  4. System board
="4">1302 (I²C cable from system board to power on and reset switches  not found) ="4">
  1. Cable
  2. Power switch assembly
  3. System board
="3">1303 (I²C cable from system board to power backplane not found) ="3">
  1. Cable
  2. Power backplane
  3. System board
="4">1304 (I²C cable to diagnostic LED board not found) ="4">
  1. Cable
  2. Diagnostic LED Board
  3. Power switch assembly
  4. System board
="21">

1600, 1601 The system is able to communicate to the Service Processor, but the Service Processor failed to respond at the start of POST.)   Do the following before replacing a FRU: If Netfinty 5100 - code 1600 ensure that a jumper is not installed on J51. 

  1. Remove the AC power  to the system, wait 20 seconds, then, re-connect the AC power Wait 30 seconds, then power-on the system. 
  2. Flash update the Service Processor.
  3. If NF 5600 check the SP reset jumper if fitted.
 ="21">
  1. System board
  2. Processor board / (PCI board if NF 5100)
="6">1762 (Fixed disk configuration error) ="6">
  1. Fixed disk cables
  2. Run configuration/Setup
  3. Fixed disk adapter, if fitted
  4. Fixed disk drive
  5. SCSI backplane (if NF 5100)6. System board
="5">178X (Fixed disk error) ="5">
  1. Fixed disk cables
  2. Run Diagnostics
  3. Fixed disk adapter
  4. Fixed disk drive
  5. System board
="3">1800 (No more hardware interrupt available for PCI adapter) ="3">
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
="3">1801 (No room for PCI option ROM) ="3">
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
="3">1802 (No more I/O space available for PCI adapter) ="3">
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
="3">1803 (No more memory (above 1MB for PCI adapter) ="3">
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
="4">1804 (No more memory (below 1MB for PCI adapter) ="4">
  1. Run Configuration/Setup
  2. Move the failing adapter to slot 1 or 2
  3. Failing adapter
  4. System board
="3">1805 (PCI option ROM checksum error) ="3">
  1. Remove failing PCI Card
  2. System board
="4">1806 (PCI to PCI bridge error) ="4">
  1. Run Configuration/Setup
  2. Move the failing adapter to slot 1 or 2
  3. Failing adapter
  4. System board
="2">1807, 1808, 1810 (General PCI error) ="2">
  1. Remove failing PCI Card
  2. System board
="6">1962 (Drive does not contain a valid boot sector) ="6">
  1. Verify a bootable operating system is installed
  2. Run Diagnostics
  3. Hard disk drive
  4. SCSI backplane
  5. Cable
  6. System board
="2">2400 (Video controller test failure) ="2">
  1. Video adapter (if installed)
  2. System board
="3">2462 (Video memory configuration error) ="3">
  1. Video adapter (if installed)
  2. System board
="6">5962 (IDE CD-ROM configuration error) ="6">
  1. Run Configuration/Setup
  2. CD-ROM drive
  3. CD-ROM power cable
  4. IDE cable
  5. System board
  6. Battery
="2">8603 (Pointing device error) ="2">
  1. Pointing device
  2. System board
="4">0001200 (Machine check architecture error) ="4">
  1. Processor
  2. Optional processor
="2">000120P0, 000120P1, 000120P2, 000120PF (Processor cache error) ="2">
  1. Failing processor
  2. Processor board
="4">00019501 (Processor 1 is not functioning - check VRM and processor LEDs) ="4">
  1. VRM1, VRM2
  2. Processor 1
  3. Processor board
  4. System board
="4">00019502 (Processor 2 is not functioning - check VRM and processor LEDs) ="4">
  1. VRM2
  2. Processor 2
  3. Processor board
  4. System board
="3">00019701 (Processor 1 failed BIST) ="3">
  1. Processor 1
  2. Processor / PCI board
  3. System board
="3">00019702 (Processor 2 failed BIST) ="3">
  1. Processor 2
  2. Processor / PCI board
  3. System board
="3">00180100 (No room for PCI option ROM) ="3">
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
="4">00180200 (No more I/O space available for PCI adapter) ="4">
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
="4">00180300 (No more memory (above 1MB for PCI adapter)) ="4">
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
="4">00180400 (No more memory (below 1MB for PCI adapter)) ="4">
  1. Run Configuration/Setup
  2. Move the failing adapter to slot 1 or 2
  3. Failing adapter
  4. System board
="3">00180500 (PCI option ROM checksum error) ="3">
  1. Remove Failing PCI Card
  2. System board
="4">00180600 (PCI built-in self test   failure) PCI to PCI bridge error ="4">
  1. Run Configuration/Setup
  2. Move the failing adapter to slot 1 or 2
  3. Failing adapter
  4. System board
="2">00180700, 00180800 (General PCI error) ="2">
  1. System board
  2. PCI Card
="3">01295085 (ECC checking hardware test error) ="3">
  1. Processor / PCI board
  2. Processor (if NF 5100)
  3. Processor board (if NF 5600)
="3">01298001 (No update data for processor 1) ="3">
  1. Ensure all processors are the same stepping level and cache size
  2. Processor 1
="3">01298002 (No update data for processor 2) ="3">
  1. Ensure all processors are the same stepping level and cache size
  2. Processor 2
="3">01298101 (Bad update data for processor 1) ="3">
  1. Ensure all processors are the same stepping level and cache size
  2. Processor 1
="3">01298102 (Bad update data for processor 2) ="3">
  1. Ensure all processors are the same stepping level and cache size
  2. Processor 2
="6">I9990301 (Fixed boot sector error, no operating system installed) ="6">
  1. Run Configuration/Setup for correct startup
  2. Verify operating system installed
  3. Hard disk drive
  4. SCSI backplane
  5. Cable
  6. System board
="3">I9990305 (Fixed boot sector error, no operating system installed) ="3">Install operating system to hard disk drive.
="3">I9990650 (AC power has been restored) ="3">
  1. Check cable
  2. Check for interruption of power supply
  3. Power cable

 

Document Location

Worldwide

Operating System

Older System x:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW18K","label":"Older System x->xSeries 240"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWN08","label":"Older System x->Netfinity 5600"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-45351

Page Feedback