IBM Support

ServeRAID agent may cause Microsoft Windows Event ID 7031 at shutdown - Servers

Troubleshooting


Problem

During shutdown, Microsoft Windows may generate Event ID 7031 and the following message; "The ServeRAID Manager Agent service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action".

Resolving The Problem

Source

RETAIN tip: H03520

Symptom

During shutdown, Microsoft Windows may generate Event ID 7031 and the following message; "The ServeRAID Manager Agent service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action".

Affected configurations

The system may be any of the following IBM eServer servers:

  • an IBM eServer xSeries 440, type 8687, any model
  • an IBM eServer xSeries 380, type 8683, any model
  • an IBM eServer xSeries 370, type 8681, any model
  • an IBM eServer xSeries 360, type 8686, any model
  • an IBM eServer xSeries 350, type 8682, any model
  • an IBM eServer xSeries 345, type 8670, any model
  • an IBM eServer xSeries 342, type 8669, any model
  • an IBM eServer xSeries 340, type 8656, any model
  • an IBM eServer xSeries 330, type 8675, any model
  • an IBM eServer xSeries 330, type 8674, any model
  • an IBM eServer xSeries 330, type 8654, any model
  • an IBM eServer xSeries 300, type 8672, any model
  • an IBM eServer xSeries 255, type 8685, any model
  • an IBM eServer xSeries 250, type 8665, any model
  • an IBM eServer xSeries 240, type 8664, any model
  • an IBM eServer xSeries 235, type 8671, any model
  • an IBM eServer xSeries 232, type 8668, any model
  • an IBM eServer xSeries 230, type 8658, any model
  • an IBM eServer xSeries 220, type 8646, any model
  • an IBM eServer xSeries 220, type 8645, any model
  • an IBM eServer xSeries 200, type 8481, any model
  • an IBM eServer xSeries 200, type 8479, any model
  • an IBM eServer xSeries 200, type 8478, any model

The system is configured with the following option(s):

  • Onboard ServeRAID controller
  • a PC ServeRAID SCSI adapter, Option part number 70G8489, FRU 06H9334
  • a ServeRAID II Ultra SCSI adapter, Option part number 76H3584, FRU 76H3587
  • a Netfinity ServeRAID-3H Ultra2 SCSI adapter, Option part number 01K7207, FRU 01K7396
  • a Netfinity ServeRAID-3HB Ultra2 SCSI adapter, Option part number 37L6086, FRU 01K7396 (adapter)
    • Cache FRU 09L2105
    • ServeRAID-3H Battery Backup Cache, Option part number 28L1003, FRU 09L2105
  • a Netfinity ServeRAID-3L Ultra2 SCSI adapter, Option part number 01K7364, FRU 01K7352
  • a Netfinity ServeRAID-4H Ultra160 SCSI controller, Option part number 37L6889, FRU 37L6892 (controller)
    • Cache daughter board FRU 37L6902
    • Cache battery FRU 37L6903
  • a Netfinity ServeRAID-4L Ultra160 SCSI controller, Option part number 37L6091, FRU 09N9540
  • a Netfinity ServeRAID-4M Ultra160 SCSI controller, Option part number 37L6080, FRU 37L7258
  • a Netfinity ServeRAID-4M Ultra160 SCSI controller (Japan), Option part number 19K0565, FRU 00N9543 (Japan)
  • a ServeRAID-4Lx Ultra160 SCSI controller, Option part number 06P5740, FRU 06P5741
  • a ServeRAID-4Mx Ultra160 SCSI controller, Option part number 06P5736, FRU 06P5737
  • a ServeRAID-5i controller, Option part number 25P3492, FRU 02R0970 replaces 32P0016, Battery - 25P3482
  • All Firmware for the ServeRAID is affected.
     
    The system has the symptom described above.
Workaround

This message does not indicate any failure in ServeRAID function or data. This event and message can be safely ignored.

Additional information

On Windows shutdown, all programs are given three seconds to close. Should the service still be resident in memory after three seconds, Event ID 7031 and the message described in the Symptom section will be generated. The message can not be disabled, nor can the three second limit be extended. It has been determined that this event is non-detrimental and is not related to any data I/O. This is only a "minor annoyance" problem.

 

Document Location

Worldwide

Operating System

Older System x:Windows 2000

Older System x:Windows NT

Older System x:Windows Server 2003

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Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-44678

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