IBM Support

Diagnostic error codes - IBM eServer xSeries 360

Troubleshooting


Problem

Diagnostic error codes for the IBM eServer xSeries 360.

Resolving The Problem

NOTE: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU.

The description for these error codes are:

  • 000 The test passed.
  • 195 The Esc key was pressed to abort the test.
  • 197 This is a warning error and may not indicate a hardware failure.

For all error codes, replace/follow the FRU/Action indicated.

Error code/symptom FRU/Action
001-198-000 (Test Aborted)
  1. Check error log for messages.
  2. Run Quick Memory Test All Banks
001-XXX-000
(Failed core tests)

System board
001-XXX-001
(Failed core tests)

System board

001-250-00X
(Test Failed)
  1. Check error log for messages.
  2. Run Quick Memory Test All Banks.
  3. Rerun ECC test.
  4. Memory board.
  5. System board.
001-250-000
(Failed system board ECC)

System board
001-250-001
(Failed system board ECC)

System board
005-XXX-000
(Failed video test)
  1. Video adapter (if installed)
  2. System board
011-XXX-000
(Failed COM1 serial port test)

System board
015-XXX-001
(Failed USB test)

System board
015-XXX-015
(Failed USB external loopback test)
  1. Make sure parallel port is not disabled.
  2. Rerun USB external loopback test.
  3. System board.
015-XXX-198
(USB device connected during USB test)
  1. Remove USB devices from USB1 and USB2.
  2. Rerun test.
  3. System board.
020-XXX-000
(Failed PCI interface test)

System board
020-XXX-001
(Failed hot-swap slot 1 PCI latch test)
  1. PCI hot-swap latch assembly
  2. System board
020-XXX-002
(Failed hot-swap slot 2 PCI latch test)
  1. PCI hot-swap latch assembly
  2. System board
020-XXX-003
(Failed hot-swap slot 3 PCI latch test)
  1. PCI hot-swap latch assembly
  2. System board
020-XXX-004
(Failed hot-swap slot 4 PCI latch test)
  1. PCI hot-swap latch assembly
  2. System board
020-XXX-005
(Failed hot-swap slot 5 PCI latch test)
  1. PCI hot-swap latch assembly
  2. System board
020-XXX-006
(Failed hot-swap slot 6 PCI latch test)
  1. PCI hot-swap latch assembly
  2. System board
030-XXX-000
(Failed Internal SCSI interface test)

System board
030-XXX-00N
(Failed SCSI test on PCI slot N. Check system error log before replacing a FRU.)

Adapter in slot N
035-XXX-099
  1. No adapters were found.
  2. If adapter is installed, recheck connection.
035-XXX-S99
(Failed RAID test on PCI slot S. S = number of failing PCI slot. Check System Error Log before replacing a FRU.)
  1. Adapter
  2. SCSI Backplane
  3. Cable
035-XXX-SNN
(Check System Error Log before replacing a FRU. S = number of failing PCI slot; NN = SCSI ID of failing fixed disk.)

Fixed Disk with SCSI ID NN on RAID adapter in PCI slot S.
035-253-S99
(RAID adapter initialization failure)
  1. ServeRAID Adapter in slot S is not configured properly. Obtain the basic and extended configuration status and refer to the ServeRAID Hardware Maintenance Manual for more information.
  2. Cable
  3. SCSI Backplane
  4. Adapter
075-XXX-000
(Failed power supply test)

Power supply
089-XXX-001
(Failed microprocessor test)

Microprocessor
089-XXX-002
(Failed optional microprocessor test)

Optional microprocessor 2
089-XXX-003
(Failed optional microprocessor test)

Optional microprocessor 3
089-XXX-004
(Failed optional microprocessor test)

Optional microprocessor 4
091-XXX-002
(Failed RXE port test)
  1. RXE cable to RXE100
  2. RXE100
  3. I/O Board
  4. SMP2 (if installed)
091-XXX-003
(Failed RXE port test)
  1. RXE cable to RXE100
  2. RXE100
  3. System board
092-XXX-001
(Failed scalability port test)
  1. Scalability cable
  2. SMP at far end of cable
  3. SMP at near end of cable
  4. SMP2 (if installed)
166-198-000
(BIOS cannot detect ASM. Reseat ASM adapter in correct slot)
(ASM restart failure. Unplug and cold boot server to rest ASM)
  1. Rerun diagnostic test
  2. Fix other error conditions (including other failed System Management tests and items logged in Remote Supervisor Adapter system error log) and retry
  3. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry
  4. Remote Supervisor Adapter
  5. System board
166-201-000
(ISMP indicates I2C errors on bus X)
  1. Remote Supervisor Adapter
  2. System board
166-201-001
(ISMP indicates I2C errors on bus P)
  1. Operator Interface Card
  2. Power backplane
  3. Lightpath card assembly
  4. Power supplies (one at a time)
  5. System board
166-201-002
(ISMP indicates I2C errors on bus I)
  1. System board
166-201-003
(ISMP indicates I2C errors on bus C)
  1. Microprocessor(s)
  2. System board
166-201-004
(ISMP indicates I2C errors on bus M)
  1. DIMMs (1-2, 3-4, 5-6, 7-8)
  2. Memory card
  3. System board
166-201-005
(ISMP indicates I2C errors on bus S)
  1. Media backplane
  2. Lightpath card assembly
  3. System board
166-201-008
(ISMP indicates I2C errors on bus V)
  1. Microprocessor VRM(s)
  2. System board
166-201-010
(ISMP indicates I2C errors on bus PCI 1)
  1. Adapter in slot 1
  2. System board
166-201-011
(ISMP indicates I2C errors on bus PCI 2)
  1. Adapter in slot 2
  2. System board
166-201-012
(ISMP indicates I2C errors on bus PCI 3)
  1. Adapter in slot 3
  2. System board
166-201-013
(ISMP indicates I2C errors on bus PCI 4)
  1. Adapter in slot 4
  2. System board
166-201-014
(ISMP indicates I2C errors on bus PCI 5)
  1. Adapter in slot 5
  2. System board
166-201-015
(ISMP indicates I2C errors on bus PCI 6)
  1. Adapter in slot 6
  2. System board
166-201-100
(ISMP indicates I2C errors on RXE bus X)

Refer to Hardware Maintenance Manual for IBM RXE-100 Remote Expansion Enclosure
166-201-101
(ISMP indicates I2C errors on RXE bus P)

Refer to Hardware Maintenance Manual for IBM RXE-100 Remote Expansion Enclosure
166-201-102
(ISMP indicates I2C errors on RXE bus I_A)

Refer to Hardware Maintenance Manual for IBM RXE-100 Remote Expansion Enclosure
166-201-103
(ISMP indicates I2C errors on RXE bus I_B)

Refer to Hardware Maintenance Manual for IBM RXE-100 Remote Expansion Enclosure
166-201-104
(ISMP indicates I2C errors on RXE bus PCI_A)

Refer to Hardware Maintenance Manual for IBM RXE-100 Remote Expansion Enclosure
166-201-105
(ISMP indicates I2C errors on RXE bus F)

Refer to Hardware Maintenance Manual for IBM RXE-100 Remote Expansion Enclosure
166-201-106
(ISMP indicates I2C errors on RXE bus PCI_B)

Refer to Hardware Maintenance Manual for IBM RXE-100 Remote Expansion Enclosure
166-201-107
(ISMP indicates I2C errors on RXE bus PCI_A slot 1)

Adapter in slot A1
166-201-108
(ISMP indicates I2C errors on RXE bus PCI_A slot 2)

Adapter in slot A2
166-201-109
(ISMP indicates I2C errors on RXE bus PCI_A slot 3)

Adapter in slot A3
166-201-110
(ISMP indicates I2C errors on RXE bus PCI_A slot 4)

Adapter in slot A4
166-201-111
(ISMP indicates I2C errors on RXE bus PCI_A slot 5)

Adapter in slot A5
166-201-112
(ISMP indicates I2C errors on RXE bus PCI_A slot 6)

Adapter in slot A6
166-201-113
(ISMP indicates I2C errors on RXE bus PCI_B slot 1)

Adapter in slot B1
166-201-114
(ISMP indicates I2C errors on RXE bus PCI_B slot 2)

Adapter in slot B2
166-201-115
(ISMP indicates I2C errors on RXE bus PCI_B slot 3)

Adapter in slot B3
166-201-116
(ISMP indicates I2C errors on RXE bus PCI_B slot 4)

Adapter in slot B4
166-201-117
(ISMP indicates I2C errors on RXE bus PCI_B slot 5)

Adapter in slot B5
166-201-118
(ISMP indicates I2C errors on RXE bus PCI_B slot 6)

Adapter in slot B6
166-250-000
(I2C cable disconnected)

Reconnect/reseat I2C cable between remote service adapter and system board
166-260-000
(ASM restart failure)
  1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry
  2. Remote Supervisor Adapter
166-342-000
(system management BIST indicates failed tests)
  1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry
  2. Remote Supervisor Adapter
166-400-000
(ISMP Self Test Result failed tests: xxx) where xxx = flash, ROM, or RAM
  1. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry
  2. (Re)flash ISMP with latest firmware level
  3. System board
166-400-100
(DMC Self Test Result failed tests: xxx) where xxx = flash, ROM, or RAM
  1. Disconnect all server and option powercords from server, wait 30 seconds, reconnect, and retry
  2. (Re)flash ISMP on RXE with latest firmware level
  3. RXE Backplane
175-XXX-000
(Fan failure)
  1. Fan(s)
  2. System board
180-361-003
(Fan LED test)
  1. Fan(s)
  2. System board
180-XXX-000
(Diagnostics LED failure)

Run Diagnostic LED test for the failing LED
180-XXX-001
(Failed front LED panel test)
  1. Front operator information panel cable
  2. Front operator information panel
  3. System board
180-XXX-002
(Failed diagnostics LED panel test)
  1. Diagnostics LED panel
  2. System board
180-XXX-003
(Failed system board LED test)

System board
180-XXX-005
(Failed SCSI backplane LED test)
  1. SCSI backplane
  2. SCSI backplane cable
  3. System board
180-XXX-006
(Memory board LED test)
  1. Memory board
  2. System board
180-XXX-031
(RXE PCI-X backplane LED test)
  1. RS485 cable between server and RXE
  2. RS485 cable (if required for configuration) between Side A and Side B
  3. RXE PCI-X backplane (Side B right)
  4. RXE backplane
180-XXX-032
(RXE operator panel LED test)
  1. RS485 cable between server and RXE
  2. RS485 operator panel cable
  3. RXE operator panel
  4. RXE backplane
180-XXX-033
(RXE fans LED test)
  1. RS485 cable between server and RXE
  2. RXE fans
  3. RXE backplane
180-XXX-034
(RXE backplane LED test)
  1. RS485 cable between server and RXE
  2. RXE backplane
180-XXX-035
(RXE PCI-X backplane LED test)
  1. RS485 cable between server and RXE
  2. RS485 cable (if required for configuration) between Side A and Side B
  3. RXE PCI-X backplane (Side A left)
  4. RXE backplane
201-XXX-0NN
(Failed Memory test, see "Memory Settings" in the Hardware Maintenance Manual.)

NN = DIMM location.
  1. DIMM Location 1 - 8
  2. Memory card
201-XXX-999
(Multiple DIMM failure, see error text.)
  1. See error text for failing DIMMs
  2. Memory card
202-XXX-001
(Failed processor cache test)

Microprocessor 1
202-XXX-002
(Failed processor cache test)

Microprocessor 2
202-XXX-003
(Failed processor cache test)

Microprocessor 3
202-XXX-004
(Failed processor cache test)

Microprocessor 4
203-XXX-000
(External cache aborted)

Not supported
206-XXX-000
(Failed diskette drive test)
  1. Cable
  2. Diskette drive
  3. System board
215-XXX-000
(Failed IDE CD-ROM test)
  1. CD-ROM drive cables
  2. CD-ROM drive
  3. System board

217-XXX-000
(Failed BIOS fixed disk test)

NOTE: If RAID is configured, the fixed disk number refers to the RAID logical array.

Fixed disk 1

217-XXX-001
(Failed BIOS fixed disk test)

NOTE: If RAID is configured, the fixed disk number refers to the RAID logical array.

Fixed disk 2

217-XXX-002
(Failed BIOS fixed disk test)

NOTE: If RAID is configured, the fixed disk number refers to the RAID logical array.

Fixed disk 3
217-198-XXX
(could not establish drive parameters)
  1. Check cable and termination
  2. SCSI backplane
  3. Fixed disk
264-XXX-0NN
(NN = SCSI ID of failing tape drive)
  1. Tape cartridge, if user executed the Read/Write Tape Drive test (XXX = 256)
  2. SCSI or power cable connected to the tape drive with SCSI ID NN
  3. Tape drive with SCSI ID NN – refer to Help and Service Information appendix of tape drive’s User Guide.
  4. System board or SCSI Controller – run SCSI Controller diagnostic to determine of SCSI bus is functioning properly.
264-XXX-999
(Errors on multiple tape drives, see error text for more info)

See error messages/text in the PC Doctor error log for detailed information on each individual tape drive error.
301-XXX-000
(Failed keyboard test)

Keyboard
405-XXX-000
(Failed Ethernet test on controller on the system board)
  1. Verify that Ethernet is not disabled in BIOS
  2. System board
405-XXX-00N
(Failed Ethernet test on adapter in PCI slot N)
  1. Adapter in PCI slot N
  2. System board
415-XXX-000
(Failed modem test)
  1. Cable
  2. Modem
  3. System board

 

Document Location

Worldwide

Operating System

Older System x:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW189","label":"Older System x->xSeries 360"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-40515

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