IBM Support

Diagnosing POST error codes - IBM eServer xSeries 370

Troubleshooting


Problem

Diagnosing POST numeric error codes on the IBM eServer xSeries 370

Resolving The Problem

In the following error codes, X can be any number or letter.

Error Code/Symptom
FRU/Action
062
(Three consecutive boot failures using the default configuration.)		 1. Run Configuration/Setup
2. Battery
3. I/O function card
101, 102, 106
(System and processor error)		 1. I/O board
2. Processor controller board
3. Processor daughterboard
106
(Diskette controller error)		 1. I/O function card
2. I/O board
111
(Channel check error)		 I/O board
114
(Adapter read-only memory error)		 1. Failing adapter
2. Run diagnostics
129
(Internal cache error)

1. BSP Processor
 Note: The BSP Processor is identified on the IBM logo screen during boot. If you cannot boot to the IBM logo screen, the BSP is the highest functional processor (highest functioning processor slot number) on the processor daughterboard A.
2. Processor controller board
3. Processor daughterboard
151
 (Real time clock error)		 1. Run Diagnostics
2. Battery
3. I/O function card
161
(Real time clock battery error)		 1. Run Configuration/Setup
2. Battery
3. I/O function card
162
(Device Configuration Error)
Note: Be sure to load the default settings and any additional desired settings; then, save the configuration.		 1. Run Configuration/Setup
2. Battery
3. Failing device identified by displayed error message
4. I/O board
5. Media power cable
163
(Real-Time Clock error)		 1. Run Configuration/Setup
2. Battery
3. I/O function card
164
(Memory configuration changed, see Memory settings in the HMM).		 1. If error 289 is displayed, follow instruction on screen. Verify failing FRU in system error log.
2. Run Configuration/setup
3. DIMM
4. Memory Card
5. Processor daughterboard
6. Processor controller board
173
(System CMOS checksum bad)		 1. Run Configuration/Setup
2. Battery
3. I/O function card
175
(Hardware error)		 1. System Management adapter
2. I/O board
3. Processor daughterboard
4. Processor controller board
176
(Computer cover or cable cover was removed without a key being used)		 1. Run Configuration/Setup
2. Intrusion cable (if in a tower configuration)
3. Front panel cable
4. Front panel
5. I/O function card
177, 178
(Security hardware error)		 1. Run Configuration/Setup
2. Intrusion cable (if in a tower configuration)
3. Front panel cable
4. Front panel
5. I/O function card
6. System Management adapter
7. System Management adapter cable
184
(Power-on password corrupted)		 1. Run Configuration/Setup
2. Battery
3. System Management adapter
185
(Drive startup sequence information corrupted)		 1. Run Configuration/Setup
2. System Management adapter
186
(Security control logic error)		 1. Run Configuration/Setup
2. Intrusion cable (if in a tower configuration)
3. Front panel cable
4. Front panel
5. I/O function card
6. System Management adapter
187
(VPD serial number not set.)		 1. Set serial number in Setup
2. System Management adapter
188
(Bad EEPROM CRC #2)		 1. Run Configuration/Setup
2. I/O board
189
(An attempt was made to access the server with invalid passwords)		 Run Configuration/Setup, enter the administrator password
201
(Memory test error)		 1. DIMM
2. Memory board
3. Processor controller board
4. Processor daughterboard
229
(Cache error)		 1. BSP Processor
NOTE: The BSP Processor is identified on the IBM logo screen during boot. If you cannot boot to the IBM logo screen, the BSP is the highest functional processor (highest functioning processor slot number) on the processor daughterboard A.
2. Processor controller board
3. Processor daughterboard
262
(DRAM parity configuration error)		 1. Run Configuration/Setup
2. Battery
3. Processor controller board
4. Processor daughterboard
289
(DIMM has been disabled by user or system, see Memory settings in the HMM.)		 1. Follow instructions on screen. Verify failing FRU in system error log.
301
(Keyboard or keyboard controller error)		 1. Keyboard
2. I/O function card
3. I/O board
303
(Keyboard controller error)		 1. Keyboard
2. I/O function card
3. I/O board
602
(Invalid diskette boot record)		 1. Diskette media
2. Check drive cable
3. Diskette drive
4. Media power cable
5. I/O function card
604
(Diskette drive error)		 1. Run Configuration/Setup and Diagnostics
2. Check drive cable
3. Diskette drive
4. Media power cable
5. I/O function card
605
(Unlock failure)		 1. Check drive cable
2. Diskette drive
3. Media power cable
4. I/O function card
662
(Diskette drive configuration error)		 1. Run Configuration/Setup and Diagnostics
 2. Check drive cable
3. Diskette drive
4. Media power cable
5. I/O function card
962
(Parallel port error)		 1. Disconnect external cable on parallel port.
2. Run Configuration/Setup
3. I/O function card
11XX
(System board serial port 1 or 2 error)		 1. Disconnect external cable on serial port.
2. Run Configuration/Setup
3. I/O function card
1600
(System Management adapter is not functioning)
Do the following before replacing a FRU:
 Remove the ac power to the system, wait 20 seconds; then, reconnect the ac power. Wait 30 seconds; then, power-on the system.		 1. I/O board cable
2. System Management adapter cable
3. System Management adapter
4. I/O function card
5. I/O board
1762
(Fixed disk configuration error)		 1. Fixed disk cables
2. Run Configuration/Setup
3. Fixed disk adapter
4. Fixed disk drive
5. I/O function card
178X
(Fixed disk configuration error)		 1. Fixed disk cables
2. Run Diagnostics
3. Fixed disk adapter
4. Fixed disk drive
5. I/O function card
1800
(No more hardware interrupt available for PCI adapter)		 1. See system error log
2. See error code 001800XX
1800
(No more hardware interrupt available for PCI adapter)		 1. See system error log
2. See error code 001801XX
1801
(No room for PCI option ROM)		 1. See system error log
2. See error code 001802XX
1802
(No more I/O space available for PCI adapter)		 1. See system error log
2. See error code 001800XX
1803
(No more memory above 1MB available for PCI adapter)		 1. See system error log
2. See error code 001803XX
1804
(No more memory below 1MB available for PCI adapter)		 1. See system error log
2. See error code 001804XX
1805
(PCI option ROM checksum error)		 1. See system error log
2. See error code 001805XX
1806
(PCI to PCI bridge error)		 1. See system error log
2. See error code 001806XX
1807
(PCI device not responding)		 1. See system error log
2. See error code 001807XX
1808
(Unsupported PCI device error)		 1. See system error log
2. See error code 001808XX
1962
(Drive does not contain a valid boot sector)		 1. Verify a bootable operating system is installed.
2. Run Diagnostics
3. Internal SCSI drive cable, if internal boot device; external SCSI drive cable, in external boot device
4. I/O function card
5. Hard disk drive
2400
(Video controller test failure)		 1. Video Adapter (if installed)
2. I/O function card
2462
(Video memory configuration error)		 1. Video Adapter (if installed)
2. I/O function card
5962
(IDE CD-ROM configuration error)		 1. Run Configuration/Setup
2. CD-ROM drive cable
3. CD-ROM drive
4. Media power cable
5. Battery
6. I/O function card

8603
(Pointing Device Error)

 1. Pointing device
2. I/O function card
00012000
(Machine check architecture error)		 1. BSP processor
NOTE: The BSP Processor is identified on the IBM logo screen during boot. If you cannot boot to the IBM logo screen, the BSP is the highest functional processor (highest functioning processor slot number) on the processor daughterboard A.
2. Processor controller board
3. Processor daughterboard
000195A01
(Processor A1 is not functioning)		 1. Cache coherency filter DIMMs (if applicable)
2. Processor A1
3. Processor daughterboard A
4. Processor controller board
000195A02
(Processor A2 is not functioning)		1. Cache coherency filter DIMMs (if applicable)
2. Processor A2
3. Processor daughterboard A
4. Processor controller board
000195A03
(Processor A3 is not functioning)		 1. Cache coherency filter DIMMs (if applicable)
 2. Processor A3
3. Processor daughterboard A
4. Processor controller board
000195A04
(Processor A4 is not functioning)		 1. Cache coherency filter DIMMs (if applicable)
2. Processor A4
3. Processor daughterboard A
4. Processor controller board
000195B01
(Processor B1 is not functioning)		 1. Cache coherency filter DIMMs (if applicable)
2. Processor B1
3. Processor daughterboard B
4. Processor controller board
000195B02
(Processor B2 is not functioning)		 1. Cache coherency filter DIMMs (if applicable)
2. Processor B2
3. Processor daughterboard B
4. Processor controller board
000195B03
(Processor B3 is not functioning)		 1. Cache coherency filter DIMMs (if applicable)
2. Processor B3
3. Processor daughterboard B
4. Processor controller board
000195B04
(Processor B4 is not functioning)		 1. Cache coherency filter DIMMs (if applicable)
2. Processor B4
3. Processor daughterboard B
4. Processor controller board
000197B01
(Processor B1 failed BIST)		 1. Processor B1
2. Processor daughterboard B
3. Processor controller board
000197B02
(Processor B2 failed BIST)		 1. Processor B2
2. Processor daughterboard B
3. Processor controller board
000197B03
(Processor B3 failed BIST)		 1. Processor B3
2. Processor daughterboard B
3. Processor controller board
000197B04
(Processor B4 failed BIST)		 1. Processor B4
2. Processor daughterboard B
3. Processor controller board
000197A01
(Processor A1 failed BIST)		 1. Processor A1
2. Processor daughterboard A
3. Processor controller board

000197A02
(Processor A2 failed BIST)

 1. Processor A2
2. Processor daughterboard A
3. Processor controller board
000197A03
(Processor A3 failed BIST)		 1. Processor A3
2. Processor daughterboard A
3. Processor controller board
000197A04
(Processor A4 failed BIST)		 1. Processor A4
2. Processor daughterboard A
3. Processor controller board
00019900A
(Processor bus A disabled)		 1. Cache coherency filter DIMMs
2. Processor daughterboard A
3. Processor controller board

00019900B
(Processor bus B disabled)

 1. Cache coherency filter DIMMs
2. Processor daughterboard B
3. Processor controller board
001800XX
(No more hardware interrupt available for PCI adapter)		 1. Run Configuration/Setup
2. Try adapter in another PCI slot
3. Failing adapter
4. I/O function card

001801XX
(No room for PCI option ROM)

NOTE: Adapters have too many ROMs. Reduce number of PCI adapters or disable their ROMs. The last two digits identify the PCI slot of the suspect adapter.

 1. Run Configuration/Setup
2. Failing adapter
3. I/O function card
4. I/O board
001802XX
(No more I/O space available for PCI adapter)
The last two digits identify the PCI slot of the suspect adapter.		 1. Run Configuration/Setup
2. Failing adapter
3. I/O function card
001803XX
(No more memory above 1MB available for PCI adapter)
The last two digits identify the PCI slot of the suspect adapter.		 1. Run Configuration/Setup
2. Failing adapter
3. I/O board
001804XX
(No more memory below 1MB available for PCI adapter)
The last two digits identify the PCI slot of the suspect adapter.		 1. Run Configuration/Setup
2. Move the failing adapter to slot 11 or 12
3. Failing adapter
001805XX
(PCI option ROM checksum error)
The last two digits identify the PCI slot of the suspect adapter.		 1. PCI adapter
2. I/O board
001806XX
(PCI to PCI bridge error)
The last two digits identify the PCI slot of the suspect adapter.		 1. Run Configuration/Setup
2. Move the failing adapter to slot 1 or 2
3. Failing adapter
4. I/O function card
001807XX
(PCI device not responding)
The last two digits identify the PCI slot of the suspect adapter.

If the adapter slot power LED is on, suspect FRUs in this order:
1. PCI adapter
2. I/O board
3. PCI switch card
4. I/O function card

If the adapter slot power LED is off, suspect FRUs in this order:
1. PCI switch card
2. PCI adapter
3. I/O board
4. I/O function card
001808XX
(Unsupported PCI device error)
The last two digits identify the PCI slot of the suspect adapter.		 1. PCI adapter
2. I/O board
01295085
(ECC checking hardware test error)		 1. Processor controller board
2. Processor daughterboard
3. BSP processor
4. Run memory diagnostics
01299XXX
(Hardware configuration has changed or the VPD information stored on the System Management Adapter has been corrupted)
If no hardware has been changed, suspect the System Management Adapter and replace FRUs as listed.
If hardware has been changed, this code is only informative and is not an error.		 1. Check the System Management adapter cable
2. System Management adapter
3. I/O function card
4. I/O board
I9990301
(Fixed boot sector error, no operating system installed)		 1. Run Configuration/Setup for correct startup
2. Verify operating system installed
3. Internal SCSI drive cable, if internal boot device; external SCSI drive cable, in external boot device
4. SCSI drive
5. SCSI Backplane
6. I/O function card
I9990305
(Fixed boot sector error, no operating system installed)		 Install operating system to hard disk drive.

 

Document Location

Worldwide

Operating System

Older System x:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW18W","label":"Older System x->xSeries 370"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-4XDLGT

Page Feedback