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Symptom-to-FRU index - ServeRAID-4x

Troubleshooting


Problem

This index supports ServeRAID-4H, ServeRAID-4L and ServeRAID-4M Ultra 160 SCSI Controllers. The Symptom-to-FRU index lists symptoms, errors, and the possible causes. The purpose of this index is to allow the servicer to determine which FRUs may ne

Resolving The Problem

This index supports ServeRAID-4H, ServeRAID-4L and ServeRAID-4M Ultra 160 SCSI Controllers.

The Symptom-to-FRU index lists symptoms, errors, and the possible causes.

The purpose of this index is to allow the servicer to determine which FRUs may need to be replaced at the conclusion of troubleshooting procedures.

NOTE: Do not replace any FRU until you have followed the POST (ISPR) Error Procedures . Only replace a ServeRAID-4H, -4L or -4M Controller if indicated to do so in the POST (ISPR) Error Procedures.

XXX in the following table is used as a placeholder and may be any letter or number in an actual error message.

Symptom-to-FRU index

Problem
FRU/Action
1XXX (Microcode Checksum Error)
  1. ServeRAID-4 controller
2XXX thru 5XXX (Code DRAM Error)
  1. Install download jumpers, flash latest level BIOS and firmware for controller. Remove jumpers.
  2. ServeRAID-4 controller
6XXX (Cache DRAM Error)
(ServeRAID-4H only)
  1. Reseat Daughter card
  2. Install download jumpers, flash latest level BIOS and firmware for controller. Remove jumpers.
  3. ServeRAID-4 controller
7XXX thru 8XXX (Host/Local PCI Bus Interface Error)
  1. Install download jumpers, flash latest level BIOS and firmware for controller. Remove jumpers.
  2. ServeRAID-4 controller
9ZXX thru BZXX SCSI Bus error caused by cables, termination, defective drives, etc.). The Z refers to the specific channel or channels that cause the error. See "Drive state descriptions" in the Hardware Maintenance Manual (HMM).
  1. Follow indications in the POST error procedures . Follow these instructions before continuing with the next steps listed in this index.
  2. SCSI cable
  3. SCSI backplane
  4. Hard drive
  5. ServeRAID-4 controller
EFFE (Firmware code corrupt or download jumpers are in place)
  1. Flash latest level BIOS and firmware for controller. Remove jumpers.
  2. ServeRAID-4 controller

FFFF or other code not listed
  1. Follow indications in the POST (ISPR) error procedures in the HMM.
  2. SCSI cable
  3. SCSI backplane
  4. Hard drive
  5. ServeRAID-4 controller

Document Location

Worldwide

Operating System

System x Hardware Options:All operating systems listed

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Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-4R5UDT

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