Troubleshooting error messages - IBM 3502 Tape Library

Resolving The Problem

These error messages occur under ARCserveIT or Veritas Backup Exec for Novell NetWare or for Microsoft Windows NT.

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• Board.ASPIBD.NLM Loader cannot find public symbol ASPI_Entry
• Drive Prevented
• E0107 Failed to log in to host server, [NetWare error code]
• E0182 Error setting Connection No comm=8, ret ffffffff
• E21029 Server does not have valid job queue user for ARCserve
• E21032 SMDR is not properly configured
• No backup device found on host adapter {Board 0} Check the SCSI hardware
• Please Mount tape in magazine cartridge. No tape mounted...
• 3855 Unable to position media (MEDIA=media_name, EC=media_error_code) (Backup Failed)
• Unlock Prevented

ERROR: E21032 SMDR is not properly configured

Cause: SMDR is not properly configured, or unknown cause.

Fix:

1. From the server console, stop ARCserve by entering the command: ASTOP6
2. Type: load smdr new
3. Select Yes (for all 3) if instructions ask to deactivate or stop DNS, SLA, and another option.
4. From the server console, restart ARCserve by typing: ASTART6

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ERROR: E0107 Failed to log in to host server, [NetWare error code]

Cause: Module: Scheduler

Explanation: This message occurs due to one of the following:

1. The ARCserve-created user CHEY_ARCHSVR has been deleted.
2. The password has been changed for the ARCserve-created user CHEY_ARCHSVR.
3. There was some problem with the ARCserve installation.

Fix:

1. From the server console, stop ARCserve by entering the command: ASTOP6
2. For (NetWare version 3.x): Delete the user CHEY_ARCSVR through NWADMIN.
   For (NetWare version 3.1.x): Delete the user CHEY_ARCSVR through SYSCON or NWADMIN.
   For (NetWare 4.x, 5x): Run DSREPAIR, then select Unattended Full Repair.
3. From the server console, restart ARCserve by typing: ASTART6
4. If necessary, reinstall ARCserve.

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ERROR: Board.ASPIBD.NLM Loader cannot find public symbol ASPI_Entry

Cause: NWASPI.CDM was not loaded.

Fix:

1. From the server console, stop ARCserve by entering the command: ASTOP6
2. Unload ASPITRAN.DSK by typing: unload ASPITRAN.DSK
3. Load NWASPI.CDM by typing: load nwaspi new
4. From the server console, restart ARCserve by typing: ASTART6

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ERROR: Please Mount tape in magazine cartridge. No tape mounted...

Cause: Tape was either pulled from another tape device, or not formatted.

Fix:

1. Select options to go to the Changer Manager screen in ARCserve Tape Server 6.6.
2. Select options to go toChanger Management.
3. Select Change Load Tape.
4. Press F5 to select tape UNKNOWN TAPE.
5. Press F2 when done.
6. Press Esc.
7. Select options to go to Tape Device Management.
8. Select Format.
9. Press Enter to continue.
10. Type in a name for the tape.
11. Press F2 when done.

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ERROR: No backup device found on host adapter {Board 0} Check the SCSI hardware

Cause: Either the SCSI cables or terminator was accidentally disconnected (kicked off the adapter, or from the tape drive) after Novell started and before you typed ARCserveIT to start ARCserve.

Fix:

1. After Novell has booted, verify that NWASPI, SCSI2TP, and AIC78U2 have been loaded, and ASPITRAN has been unloaded.
2. Power-off and down the system.
3. Power-off and down the 3502.
4. Reseat (ALL) SCSI cables and terminators on the system and tape drive.Make sure they are secured firmly.
5. Power on the 3502 tape drive. After the 3502 displays Library Idle, then power-on the system.
6. Either upgrade, or reinstall ARCserveIT.
7. Reload ASTART.
8. From the server console, restart ARCserve by typing: ASTART6
9. You may get another error code at this point. Follow the instructions for the error code to resolve it.

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ERROR: E21029 Server does not have valid job queue user for ARCserve

Possible Causes:

1. PFC determined that the ARCserve job queue is either corrupted, or that the user does not have sufficient rights.
2. The server's internal IPX number was changed after the ARCserve installation.
3. The message 'NLS directory is not in your PATH' was ignored during the ARCserve installation.
4. The ASTART6 command was issued immediately after installing ARCserve on a NetWare 4.x server. The system may be in a transitional state while synchronization of the NDS database occurs.
5. Novell's NETSYNC utility can cause problems with the ARCserve 6 queue.

Fix: Try option A first, if it fails, then try B.

A) Use the AS6UTIL utility that ships with ARCserve to create/delete the queue.

You can find this utility in the ARCSERVE.6\UTILITY directory. You will need to run AS6UTIL.EXE at a workstation or use AS6UTIL.NLM at the server console....or... In NWADMIN, delete the AS_BACKUP_SERVER object and the AS6_SERVERNAME queue object and then recreate the ARCserve Queue then, ARCserve Queue Server objects, in that order. DO NOT CHOOSE THE OPTION TO CREATE THEM BOTH AT THE SAME TIME.

B) Typically, option A should work. If it does not and you cannot view, delete, or create the two object classes, do the following:

1. Copy ASSNAPIN.DL_ and ASSNAPIN.HL_ from Disk 3 on the CD-ROM to your WINDOWS\SYSTEM directory.
2. Use DOS's EXPAND.EXE to expand to files to ASSNAPIN.DLL and ASSNAPIN.HLP
3. Modify the NWADMIN.INI file in WINDOWS\SYSTEM to include the following lines:
   [ARCserve]
   manager1=C:\ARCSERVE.6\ARCSERVE.EXE (or full path to manager)
   
   <or full path to manager> [SnapinObjectDLL]
   assnapin=C:\WINDOWS\SYSTEM (or full path to assnapin.dll)<or full path to assnapin.dll>
   
   
4. Create the objects by following these steps:
5. In NWADMIN, highlight the container from which the objects were deleted.
6. Select Object and click Create.
7. From the Class of New Objects menu, select ARCserve Queue Server (or ARCserve Queue), then click Ok.
8. To create the AS_BACKUP_SERVER object follow these steps:
9. From the Create ARCserve Queue Server menu, double-click on the icon next to the Server/Volume area.
10. From the Select Object menu window, double-click on the volume in which ARCserve was initially installed (under the Directory Context section).
11. Double-click on the ARCserve Home Directory (under Objects), and select Create.
12. To create the AS6_SERVER queue object follow these steps:
13. From the Create ARCserve Queue menu, click Create.
14. From the ARCserve Queue: AS6_servername menu, click Create.

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ERROR: E0182 Error setting Connection No comm=8, ret ffffffff

Cause: This message is generated in the activity logs if:

1. A workstation and host server are selected as the only targets to be backed up.
2. You installed the manager files on the server.
3. File interleaving is enabled.

Fix: The Client Agent for NetWare must be running on the server for interleaving to work. Make sure that the agent is loaded.

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ERROR: Unlock Prevented, or Drive Prevented

Fix:

1. Shut down all tape drive services, or do a complete OS shutdown, power off the system unit.
2. Re-initilize the 3502 by powering it off for a few seconds, and then back on.
3. Once the 3502 shows (Library Idle), then power-on the system unit.

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ERROR: 3855 Unable to position media (MEDIA=media_name, EC=media_error_code) (Backup Failed)

Cause: Tape media has not been properly formatted, or contains data, or is corrupted and needs to be reformatted.

Fix:

1. To perform a backup, right click the tape.
2. Select Erase, then select Quick Erase Plus, then click OK
3. When the unique ID is gone, and the tape drive shows Blank Media, perform the backup.
4. The backup should now complete successfully.

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