IBM Support

System hangs when using remote control feature of Microsoft SMS - IBM IntelliStation E Pro (Type 6893)

Troubleshooting


Problem

Windows 95 hangs and displays a GPF error 0E at address 0157:BFF9A25B when the Remote Control feature of Microsoft System Management Server (SMS) is utilized. This hang will occur in Windows 95 OSR1 and OSR2.

Resolving The Problem

Symptom

Windows 95 hangs and displays a GPF error 0E at address 0157:BFF9A25B when the Remote Control feature of Microsoft System Management Server (SMS) is utilized. This hang will occur in Windows 95 OSR1 and OSR2.
 
Affected configurations

The above symptom may occur on the following systems:
  • IBM IntelliStation E Pro, type 6893, all models
The above system is installed with Windows 95, Microsoft SMS using the Remote Feature, and a Matrox G200 video adapter card. When the Remote Feature of Microsoft SMS is accessed, the system displays a GPF error0E at address 0157:BFF9A25B and the system hangs. The error is as a result of the way the video driver and SMS interact.
 
Additional information

SMS installs hooks in the display driver. These hooks are JMP opcodes that point into the SMS code. The problem is that the opcodes are 16-bit and the Matrox display driver is 32-bit. Therefore, invalid opcodes are created.
 
Solution

Update the Matrox video driver to the latest level.
Click on Matrox video driver to obtain this file.
 

Document Location

Worldwide

Operating System

IntelliStation Pro:Windows 95

[{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"QU00CII","label":"IntelliStation Pro->IntelliStation E Pro->6893"},"Platform":[{"code":"PF033","label":"Windows"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-4CVRG5

Page Feedback