Troubleshooting
Problem
Windows NT Backup or Seagate Backup Exec fail backing up to the Mammoth 20/40 tape drive. When backing up, the system will complete a backup of 200MB - 1GB and then give an error trying to read from the tape.
Resolving The Problem
Problem
Windows NT Backup or Seagate Backup Exec fail backing up to the Mammoth 20/40 tape drive.
Symptoms
When backing up, the system will complete a backup of 200MB - 1GB and then give an error trying to read from the tape.
Systems Affected
Any system connected to a 20/40 tape drive.
Cause
Older firmware revisions of the Mammoth had bugs which can prevent the tape drive from backing up successfully.
Solution
Contact Exabyte (303) 417-7325 for a new BIOS update. Ask the technicians for BIOS v39. If v39 is unavailable, ask the technicians for v38w, which is the specific fix for this problem.
Document Location
Worldwide
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Document Information
Modified date:
28 January 2019
UID
ibm1MCGN-3U8R97