Troubleshooting
Problem
IBM systems which ship with Lotus SmartSuite after January 1, 1997 are not entitled to FREE telephone support from Lotus. Lotus will provide support for a fee, or the customer can choose any of Lotus' electronic options. Available support options in
Resolving The Problem
Available support options include the following:
IBM Support Center Support Options
Telephone Support
Within the HelpWare Up and Running period (30 days from date of purchase), the IBM PC Support Center will help to ensure that the icons launch properly and that SmartSuite installs correctly. All technical support outside the 30 day Up and Running period is provided on a FEE basis. Each support 'incident' is handled on a best-effort basis - for a $35.00 Helpware fee (US).
Telephone numbers and Helpware fees vary by geography, please refer to the documentation that came with your computer for the appropriate telephone number for you.
Support
FREE support from IBM is available via the web at http://www.ibm.com/systems/support.
Lotus Support Options
Telephone Support
Support for Lotus SmartSuite is provided by using one of the following options available from Lotus:
New Customers
| Single Incident | 1-800-553-4270 (VRU Option 1, 1, 1 for Single Incident;$35.00 as of 4/15/97) |
|---|---|
| 900 Support | Not Available (effective 12/1/1999) |
If You Already Have an ID or Registration Number
| Windows-based Products | 1-978-988-2500 |
|---|---|
| DOS-based Products | 1-978-988-6400 |
| OS/2-based Products | 1-978-988-2820 |
Electronic Support
FREE support from Lotus is available via the web at http://www.support.lotus.com.
Other Support options
| BBS | 1-617-693-7000 |
|---|---|
| CompuServe | GO LOTUS |
| To Order Lotus Knowledge Database | 1-800-553-4270 (US) 1-800-GO-LOTUS (CA) |
Document Location
Worldwide
[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWZZZ","label":"Older System x->Netfinity SP Switch"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]
Was this topic helpful?
Document Information
Modified date:
28 January 2019
UID
ibm1DJON-3H6QRX