IBM Support

MustGather: Sessions and Session Management Problems in WebSphere Application Server and Liberty

Troubleshooting


Problem

Collecting data for problems with the IBM WebSphere Application Server sessions and session management component. Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"ARM Category":[{"code":"a8m3p000000F7ymAAC","label":"IBM WebSphere Liberty-All Platforms-\u003EHTTP Sessions"},{"code":"a8m50000000Cd9yAAC","label":"WebSphere Application Server traditional-All Platforms-\u003EHTTP Session- Session corrover\/Serialization\/replication issues\/session data lost"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SS7JFU","label":"WebSphere Application Server - Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Java SDK","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSNVBF","label":"Runtimes for Java Technology"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Component":null,"Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB08","label":"Cognitive Systems"}}]

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Document Information

Modified date:
03 March 2025

UID

swg21192604