Troubleshooting
Problem
When saving a public base map in Map Manager application, get error BMXAA4199E even though there is access to the internet on the client machine.
Symptom
BMXAA4199E - The remote object of the server cannot be accessed. A network error has occurred. Contact the network administrator to correct the network error and restart the server. Remote host closed connection during handshake
Maximo log shows the error below:
[ERROR] URL:http://server.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer?f=json
In tokenAuthenticateService -- No Token authentication is going to be performed
[IOException]:Connection timed out: connect java.net.ConnectException: Connection timed out: connect
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSG2D3","label":"Maximo Spatial Asset Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
07 January 2019
UID
ibm10794225