Troubleshooting
Problem
Users are unable to log in to Planning Analytics for Excel
Symptom
The following error occurs:
The operation has timed out
System.Net.WebException: The operation has timed out
Server stack trace:
at
Cognos.Office.Tm1.Connections.Tm1Connection.HandleWebException(TM1WebException x, Uri path)
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10791601