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Creating an Event/Hit Attribute from RealitTea Viewer (RTV) or Browser-based Replay (BBR) redirects to an error page: "An error has occurred. Pleas

Question & Answer


Question

Creating an Event/Hit Attribute from RealitTea Viewer (RTV) or Browser-based Replay (BBR) redirects to an error page: "An error has occurred. Please contact the system administrator".

Answer

Contents

Problem

Creating an Event/Hit Attribute from RealitTea Viewer (RTV) or? Browser-based Replay (BBR) redirects to an error page: "An error has occurred. Please contact the system administrator".

Solution
The typical cause of this error is that the .NET framework 4 is assigned to the DefaultAppPool that runs the Tealeaf application.? .NET 4 has validation rules for the query strings.? A sample error from the Application log is shown below:

Exception information:
Exception type: HttpRequestValidationException
Exception message: A potentially dangerous Request.QueryString value was detected from the client (rspselection="<test").
at System.Web.HttpRequest.ValidateString(String value String collectionKey RequestValidationSource requestCollection)
at System.Web.HttpRequest.ValidateNameValueCollection(NameValueCollection nvc RequestValidationSource requestCollection)
at System.Web.HttpRequest.get_QueryString()
at System.Web.UI.Page.DeterminePostBackMode()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step Boolean& completedSynchronously)

The application pool for Tealeaf runs under the .NET 2 framework. Change the assignation from .NET 4 to .NET 2.

Article Reference
00001443

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[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSERNK","label":"Tealeaf Customer Experience"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
08 December 2018

UID

ibm10778305