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How do you upgrade the Passive Capture Application (PCA) when the rpm -Uvh command fails to upgrade the software?

Question & Answer


Question

How do you upgrade the Passive Capture Application (PCA) when the rpm -Uvh command fails to upgrade the software?

Answer

Contents

Question

How do you upgrade the Passive Capture Application (PCA) when the rpm -Uvh command fails to upgrade the software?

Answer
  1. Log in as root using telnet.
  2. Stop the Tealeaf processes using: tealeaf stop all
  3. Backup the: /usr/local/ctccap/etc folder.
  4. Backup all your ptl files. Check their path by using the SSL Keys --> Loaded screen in the PCA web UI.
  5. Uninstall the current Passive Capture RPM using:?? rpm -e tealeaf-pca-<BUILD>-1.<DIST>.<ARCH>.rpm
  6. Rename the /usr/local/ctccap folder to /usr/local/ctccap.old.
  7. Install the new Passive Capture RPM using:?? rpm -ivh tealeaf-pca-<BUILD>-1.<DIST>.<ARCH>.rpm
  8. Restore the following files:?
  • ctc-conf.xml
  • privacy.cfg
  • privacy-defaults.cfg
  • All your PTL keys in their original location.
Start the Tealeaf processes using the command:??tealeaf start all
Article Reference
00000867

Applies to version(s): 7.x;8.x

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[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSERNK","label":"Tealeaf Customer Experience"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
08 December 2018

UID

ibm10777355

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