IBM Support

MustGather: Read first for WebSphere Application Server for z/OS

Troubleshooting


Problem

MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs). These documents are located on the eSupport site and contain specific instructions about what documentation to gather for specific problems. You can find MustGather documents by searching on the word []MustGather[] on the eSupport Web page: http://www.ibm.com/software/webservers/appserv/zos_os390/support/ Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if: [

    ] [
  1. ]Symptoms match known problems (rediscovery).[
    2. ] [
  2. ]There is a non-defect problem that can be identified and resolved.[
    3. ] [
  3. ]There is a defect that identifies a workaround to reduce severity.[
    4. ] [
  4. ]Locating root cause can speed development of a code fix.[
    5. ] [
]

[{"Product":{"code":"SS7K4U","label":"WebSphere Application Server for z\/OS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"9.0.0.0;8.5;8.0;7.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"PD tools (for example Log Analyzer)","Platform":[{"code":"","label":""}],"Version":"7.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
03 March 2025

UID

swg21176043

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