QuickTime Installation - Mozilla Firefox (Windows Specific)

Answer

Dear

Thank you for contacting the IBM Global Support Center. Before we are able to start troubleshooting please safely log out of your session.

• Hold down the Ctrl Alt and Delete keys at the same time

• Select the Task Manager option

• Select the Applications tab

• Select the internet browser icon that you are accessing your assessment through

• Select End Task

• Repeat this step until all browser web pages are closed

The most recent version of Firefox version 52 no longer supports NPAPI plugins. This means that Apple Quicktime will not work with this version of the web-browser. You will need to install the Extended Support Release version of Firefox to run this plugin. You may complete this installation using the link provided below.

For assistance in locating your Firefox version please click here.

Mozilla Firefox Extended Support Release


Now that you have the ESR version of Firefox you will need a specific version of Apple Quicktime for the audio assessment.

You will need to begin by removing any other versions of Apple QuickTime you have installed. To do this please follow the steps below:

• Open the Start Menu at the lower left-hand corner of your screen

  • If you are using Windows 8 ? hold down the Windows key and X on your keyboard

• Select Control Panel

• Click on one of the following options:

  • Uninstall a Program

  • Programs and Features

  • Add or Remove a Program

• Scroll through the list until you locate Apple QuickTime

• Select Apple QuickTime and click on Remove

• Once Apple QuickTime has been removed from the list you may close the control panel

Install Apple Quicktime 7.6

• Click on Download

• Click on Save File

• Click on the blue arrow when it appears in the top-right corner of your screen

• Select Show All Downloads

• Click on the QuickTimeInstaller

• Select Run

• You will see a window that says ?Welcome to the QuickTime 7 Installer?

• Select Next

• You will see the License Agreement and will need to select Yes to continue

• Click on Install

• It may ask if you want to make changes to the computer

• Select Yes

• You will see a message that says ?QuickTime 7 has been successfully installed on your computer

• Select Finish

• It may ask if you want to upgrade from video watcher to video maker

• Select No Thanks

• Restart your computer and attempt your test again.

If this does not resolve your issue please feel free to contact our help-desk via telephone at?(855) 306-1669 or reply via email to ProveitSupport@us.ibm.com for support. Thank you!

Sincerely