Roles in the Customer Hub

Answer

The following are available roles in the Customer Hub:

• Administrator (Customer Role)

Has the ability to manage all user in org and perform other administrative tasks like purchase via ecommerce or add additional trials

• User (Customer Role)

Only has the ability to manage his / her own profile within Customer Hub but will be entitled a given subscription on the brands endpoint

• Admin Assistant (Customer Role)

Can perform a limited number of sub tasks to the Administrator role

• App Developer (Customer Role)

Manages a customers internal application registration with Customer Hub where the internal application calls Customer Hub APIs

• CSR (IBMer Role)

Can manage all organizations users and subscriptions within a given brand. This role is only provided to a limited number of individuals within a brand to perform maintenance on a customer. These activities include (but are not limited to) deleting suspending and creating customers user and subscriptions.

• CSR Manager (IBMer Role)

Can perform all of the activities included in the CSR role in addition to allocating the CSR role.

• Support (IBMer Role)

Almost entirely read only but can view Customer Hub data across all customers within a brand

• BSS Support Analyst (IBMer Role)

Very similar to the Support role except it can also restart failed workflows. This role is intended for responsible for Level 2 support in the Customer Hub.

• Ops (IBMer Role)

Very Similar to the BSS Support Analyst role except it can also delete failed workflows

• Ops Manager (IBMer Role)

Can perform all of the activities included in the Ops role in addition to allocating the Ops role.

• Billing and Rating Administrator (IBMer Role)

Can perform billing and rating activities as it relates to integration with HighDeal