Gentran Software Support

Answer

Hello

To open a support ticket with Software Support please open your support request online from the IBM Service Request (SR) Tool or call the software support number at:

IBM Support (Hardware and Software)?
Toll Free: 1-800-IBM-SERV (1-800-426-7378)?
Toll: 1-972-402-5059?
URL: http://www-947.ibm.com/support/entry/portal/Open_service_request/

You opened this case with the network support group and unfortunately we are not able to help you with any software related issues nor are we able to forward your request to the Software Support team.

Product/Service Families are now supported via the IBM Service Request tool and no longer supported through the Open and View Cases tool on Customer Center:

? MFT (Connect)

? B2B (Gentran/GIS/Sterling Integrator)

? Sterling Financial Applications

? MCF (Supply Chain Apps)

? MCS (Comergent Support)

? Selling and Fulfillment Suite

Open your issue online from the IBM Service Request (SR) Tool or call your in-country support number.

• Bookmark the SR tool: http://www-947.ibm.com/support/entry/portal/Open_service_request

• Directory of worldwide contacts (phone numbers by country): http://www.ibm.com/planetwide/region.html

This case will be closed.

Thank you