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The status is red. What should I do?

Question & Answer


Question

The status is red. What should I do?

Answer

The status is red. What should I do?

To troubleshoot a red status consider the following factors:

Red Status LocationExplanationAction
Most Recent page or in a list of search resultsThe overall status of the data is red indicating that it either failed processing or could not be sent.
  1. On the far right click the icon in the More Info column. The Data Detail window displays.
  2. Examine the first table. This table displays the details.
  3. Examine the next table. This table indicates whether the processing event failed or the sent event failed.
  4. Locate the failed event.
  • To examine the first 32K of the raw data at the point where processing stopped select the appropriate file in the File column and click the File Details tab.
  • To examine a report of the failed event click the Event Details tab.
Data Detail windowThe first table on the page displays the overall status as red indicating that the data either failed translation or could not be sent.

The next table indicates whether the Processing event failed or the Sent event failed.

In the second table locate the failed event.
  • To examine the first 32K of the raw data at the point where processing stopped select the appropriate link in the File column and click the File Details tab.
  • To examine processing information for the failed event click the icon in the More Info column.
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[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SS73G6","label":"Sterling Total Payments for Financial Services"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
08 December 2018

UID

ibm10759733

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