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Creating a Support Request

Question & Answer


Question

Creating a Support Request

Answer

Creating a Support Request

In Sterling Web Formsyou can access the Self Service Portal in Sterling Customer Center to logand view support cases.

Before you begin

If you need login credentials for Sterling Customer Center pleasecontact IBM? CustomerSupport. For information see Contacting Support.

Toaccess the Self Service Portal and log or viewsupport cases:

Procedure

  1. From any Sterling Web Forms pageselect Help > Create a Support Request. SterlingCustomer Center displays.
  2. In the E-mail Address field typeyour assigned user name (e-mail address).
  3. In the Password field type yourassigned password and then click Sign In.The Self Service Portal displays.
  4. In the navigation menu under My support requestsselect Log and View Cases to either log orview a support case.
Parent topic: Getting Help for Sterling Web Forms
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Document Information

Modified date:
08 December 2018

UID

ibm10759253

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