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Service Features

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Question

Service Features

Answer

Service Features

The features of the Sterling File Transfer Service arelisted below:

CapabilityDescription
Standardsand protocols
  • Industry protocols: FTP FTP/S S/FTP OFTP2 PGP and AS2
Centralizedmonitoring and managementIBM? Sterling InFlight Data Management visibilitytool provides users:
  • Reports and alerts for exception based monitoring and event management
  • Real-time views into file exchanges with trading partners?allfiles tracked from start to finish
  • Timely and accurate audit trails for all file transfer activity
  • Mobile access to search view and track transfers
Security and governance
  • Connect to Sterling File Transfer Service usinga secure protocol including IBM Sterling Connect:Direct?
  • PGP encryption secures files in-flight
  • Single sign on user access

    Administrator IDs manage user access permissionsand control screen level access

    Transferlogging provides a complete audit trail of file transfer activities

ScalabilitySterling File Transfer Service scaleswith your demand with minimal impact on your resources and infrastructure
  • Flexible consumption models?based on file sizes volumes andnumber of partners
  • Process high volumes and large files within the capabilities foreach protocol without compromising performance
Filetransfer automation
  • A single secure connection with Sterling File Transfer Service reachesyour partners
  • Retry capabilities automate the replay and resend of failed transfers
  • Intelligently route files based on sender file name and filetype
  • Protocol conversions in the cloud leverage partners' existingprotocols
Outsourced servicesLeverage IBM's skilled personnelto manage your B2B file transfer environment with:
  • Onboarding services to support your transition to Sterling File Transfer Service
  • The geographical coverage language support availability andlevel of expertise to meet your support needs?including phone Weband e-mail support
  • Partner help desk services

File Sizes

Themaximum file sizes that the IBM SterlingFile Transfer Service cansupport are as follows:

ProtocolMaximum file size
OFTP25 GB
FTP10 GB
SFTP10 GB
FTPS10 GB
AS22 GB

Compression

Ifyou have contracted for compression services you can compress ordecompress files before or after being transferred. You can set upthe compression feature such that a user needs a password to decompressa file. Contact Customer Support if you wish to add this capabilityto your account.

Retries

Ifa transfer does not complete properly Sterling File Transfer Service willautomatically retry every 15 minutes for 100 attempts (about 25 hours). A file that has not transferred successfully for a configurable amountof time will be purged from the Sterling File Transfer Service queue. An e-mail notification will be sent to addresses that have been configuredto receive alerts.

Ifyou are using AS2 retries will be made every 5 minutes for 4 days.

Document Tracking

Sterling File Transfer Service providescentralized monitoring and management using Sterling InFlight Data Managementan online visibility tool to provide alerts and remedy issues.

From Sterling Customer Center (https://customer.sterlingcommerce.com)click Support Center. From the Support Centerpage you can access Sterling InFlight Data Management (underthe Self Support Tools). Sterling InFlight Data Management enablesyou to view the files sent to Sterling File Transfer Service.

Forinformation about using SterlingInFlight Data Management see the IBM SterlingInFlight Data Management User Guide.

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Document Information

Modified date:
08 December 2018

UID

ibm10758871

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