Question & Answer
Question
Customer Support for IBM Sterling B2B Services - Integration Plus
Answer
Customer Support for IBM Sterling B2B Services- Integration Plus
Note: Information in this section applies to the following IBM? Sterling B2B Services? Integration Plus customers:
- Client Services Process Support
- Client Process Support with Client Customer Support
- Client Process Support with Client Supplier Support
Standard Hours Support is provided Monday through Friday in theEnglish language only during the following hours by location andexcludes the holidays listed below:
Note: Support hours and languages may vary as defined in your customizedSupport Plan. If you need to contact the support team regarding thisservice please see your customized Support Plan for Web site e-mailand phone contact information.
| Region | Standard Support | Holidays |
|---|---|---|
| U.S. | 8:00 a.m. to 5:00 p.m. United States EasternStandard Time |
|
| EMEA | 9:00 a.m. to 6:00 p.m. Central European Time |
|
| APO | 9:30 a.m. to 6:00 p.m. Australian Eastern StandardTime |
|
After Hours Support isin effect for all holidays and hours not covered by Standard Supporthours described above. After Hours Support comprises support limitedto Severity Level 1 cases in Production Down status during any hourswhen Standard Support is closed. | ||
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Document Information
Modified date:
08 December 2018
UID
ibm10758689