Troubleshooting
Problem
A "Error was detected retrieving information" error occurs in IBM Rational ClearQuest when checking database subscriptions for a user in a MultiSite installation.
Symptom
Here is the full text of the error message:
ERROR! An Error was detected retrieving information from the ClearQuest database.
There is a reference to an object that does not exist:
Object Type MasterDataObject
Object: nnnnnnnn
This error was detected at: ClearQuest Core:admasterdatamgr.cpp:2708
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"User Administration","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
18602
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Document Information
Modified date:
29 September 2018
UID
swg21124761