Sample KPIs are provided with the IBM? Intelligent Operations Center. The KPIs are designedto provide guidance for implementing different types of KPIs usingthe IBM WebSphere? Business Monitor DevelopmentToolkit. Samples monitor models are provided for water transportationand public safety.

The lowest level KPIs are defined as aggregation KPIs. AggregationKPIs are calculated from values contained in incoming CAP alert messagesand an aggregation function such as average maximum minimum sumnumber of occurrences or standard deviation. Their values are expressedas quantifiable measurements. Hover text is used to display actualKPI values. Lower level KPI values are localized into the appropriateformat based on the locale of the IBM WebSphere Business Monitor server. The higherlevel KPIs are mapped to values based on how the mapping is definedin the sample KPI.

The value of the higher level sample KPI is a number which equatesto color and the level of response recommended (0 is acceptable 1is monitoring and 2 is action). The value of the lowest level KPIis a duration a decimal a percentage or a currency depending onthe KPI it represents. For example:

• 15% is the actual value of a KPI representing the percentage ofdelayed flights at a particular airport over a period of time.
• 5 minutes 7 seconds is the actual value of a KPI representingthe average crime response time for a given location over a periodof time.

The source files for the sample IBM Intelligent Operations Center monitor models areprovided in an archive file that can be imported into Rational? Application Developer or WebSphere Integration Developer with the IBM WebSphere Business Monitor Toolkit installed.The archive file can be modified to change add or delete KPI definitions.The definitions can then be regenerated and redeployed to the IBM Intelligent Operations Center.