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Unable to fetch data for content tree, when expanding TM1 Server in PAW

Troubleshooting


Problem

In PAW, when trying to expand one particular TM1 Server on the left frame, this error shows up :

Unable to fetch data for content tree.
Session cannot be established for server:<TM1ServerName>
500 (internal error) ...
Json parse exception: Invalid UTF -8 middle byte 0x74\n at source ...

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"PAW","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

ibm10744429