Troubleshooting
Problem
An inbound FTP user receives a message upon connecting to the Sterling B2B Integrator FTP Server Adapter:
Cannot Change directory
Symptom
The ftp.log shows these errors:
ALL AUDIT: User [USERNAME] from [1.2.3.4] has logged in using secure channel.
ALL Directory is nonexistent or not permissible:Cannot Change directory
ERROR FtpCommand.handleActiveConnectFailedEvent(b,O) got active connect failed command.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
22 June 2026
UID
ibm10742439