Troubleshooting
Problem
When running a CSV report with a large number of rows, an error occurs and the report cannot be run. This issue happens to any large CSV report. No BIBus or Java dump files are created. Reports are in DQM and run in 64 bit execution mode. The error logs show an OutofMemory error message due to the large size of the CSV file.
Symptom
Full error message:
RSV-SRV-0040 The report server encountered an internal error. Check
additional information associated with this error message. If cause of
problem cannot be ascertained, increase the logging level in the IBM
Cognos administration tool and reproduce the conditions that caused the
error. If the problem persists, see the problem determination
information on the IBM Cognos Support Portal page at http://www-947.ibm.
com/support/entry/portal/Overview/Software/Information_Management/Cognos
_Business_Intelligence.
Fatal 0: RSV-SRV-0040 An application error has occurred. Contact your
Administrator.RSV-SRV-0040 An application error has occurred. Contact
your Administrator.
CCLOutOfMemoryError:0:Fatal:
RSV-SRV-0042 Trace back:
RSReportService.cpp(778): CCLOutOfMemoryError: CCL_CAUGHT:
RSReportService::process()
RSReportServiceMethod.cpp(241): CCLOutOfMemoryError: CCL_RETHROW:
RSReportServiceMethod::process(): asynchWait_Request
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"11.0.x","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
ibm10741121