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IBM Software Service Extensions and Continuing Support policies

IBM Software Service Extensions and Continuing Support policies

Service Extensions

Services Extensions are accommodations for Customers who are unable to migrate to a supported software product release within the time provided. IBM will offer Service Extensions for the distributed platform middleware products with an Enhanced Support Lifecycle policy for a minimum period of 3 years following the product's end of support date. Service Extensions for the distributed platform middleware products and zSeries platform IPLA products with Standard Support Lifecycle policy for a minimum period of 2 years following the product's end of support date. Service Extensions for the operating system (Systems i, p, and z) products will continue to be handled on an individual product basis. To request a Service Extension please contact your IBM Sales Representative.

Continuing Support

Continuing Support extends support for your software beyond its End of Service (EOS) date. When your software versions reach their EOS date and support is no longer available through standard Software S&S, you now may have the option for Continuing Support and no longer need to tackle support issues on your own. For selected Program versions or releases, as listed in the IBM Lifecycle Page, after Support has been withdrawn for such versions or releases and while Client has current Software Subscription and Support coverage in effect for such Programs, IBM will provide support for Client's i) routine, short duration installation and usage (how-to) questions; and ii) code-related questions. However, in such cases, IBM will only provide existing code patches and fixes and will not develop or provide new patches or fixes for those versions or releases. Refer to the IBM Lifecycle page for specific product eligibility.