IBM Support

Enhanced Customer Data Repository (ECuRep) - Send data (Email)

General Page

Note: 20 megabytes is the maximum email size that is accepted by our email servers.

 

Overview

Please do not send emails without authorization from an IBM support center representative. Your IBM representative will supply further instructions and the email address. The emails sent are processed by automated processes, so you are required to provide some information in the email subject.

After the email has been processed you will get a reply about the status to the reply address provided. If you get information stating that the email could not be processed because of problems with a naming convention or because the PMR number provided was not valid, the reply message will contain a reference number. Please contact your IBM representative in such cases. The email can be identified and processed manually with the reference number provided.

Email subject naming convention

Emails are processed automatically. The subject of each email must follow a naming convention to allow support tools to store the email and its attachments to the proper directories and update the problem record to indicate that new data is available. A problem record is identified by its ID which is built out of the PMR <xxxxx> or RCMS/CROSS number <xxxxxxx> , the branch office <bbb> (only mandatory for PMR ticket IDs), and the country code <ccc>.

Email subject naming conventions:

  • File naming convention for IBM MySupport (SalesForce) cases:
  • File naming convention for PMR tickets:
  • File naming convention for RCMS tickets:
  • File naming convention for CROSS tickets:

Please note:
Emails for RCMS- and CROSS-tickets are only supported for the mail addresses , , !

Naming convention details instancing a PMR ticket:

Field Explanation Sample
xxxxx PMR Number 34143
bbb Branch Office 055
ccc

IBM country codes

724
text Any other text testcase data

Email (secure)

The IBM Enhanced Customer Data Repository (ECuRep) makes a mail gateway available to give customers the ability to deliver data associated with PMRs to IBM by mail. The mail gateway server offers TLS encryption for all incoming (and outgoing) mail. TLS encryption is the preferred transport when talking to a mail server that supports TLS encryption. The certificate of the remote server is not verified, this means we allow the use of self signed certificates. The ECuRep mail gateway server use the following certificate:

Server certificate

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
		
Field Value
Public Key: RSA 2048 bit
Symmetric key: AES 256 bit
Valid until: Apr  6 12:00:00 2021 GMT
Certificate Chain: 0: CN=mail.mainz.ibm.com
1: CN=DigiCert SHA2 Secure Server CA
2: CN=DigiCert Global Root CA
3: Subject: C=US, O=Equifax, OU=Equifax Secure Certificate Authority

Related links

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Document Information

Modified date:
12 December 2019

UID

ibm10739629