IBM Support

IBM Bluemix Secure Gateway Service not created

Troubleshooting


Problem

While installing the IBM Secure Gateway Client, the service is not created.

Symptom

Something similar (depending on your version of the IBM Secure Gateway Client installation) to the following is recorded during the installation:

17 error Windows_NT 10.0.14393
18 error argv "C:\\Program Files (x86)\\Secure Gateway Client\\ibm\\node6.9.4\\node.exe" "C:\\Program Files (x86)\\Secure Gateway Client\\ibm\\node6.9.4\\node_modules\\npm\\bin\\npm-cli.js" "run-script" "install-securegw-service"
19 error node v6.9.4
20 error npm  v3.10.10
21 error code ELIFECYCLE
22 error ibm-bluemix-secure-gateway-client@1.8.0-fp6 install-securegw-service: `winser -i -a -s --name "IBM Bluemix Secure Gateway Service"`
22 error Exit status 1
23 error Failed at the ibm-bluemix-secure-gateway-client@1.8.0-fp6 install-securegw-service script 'winser -i -a -s --name "IBM Bluemix Secure Gateway Service"'.
23 error Make sure you have the latest version of node.js and npm installed.
23 error If you do, this is most likely a problem with the ibm-bluemix-secure-gateway-client package,
23 error not with npm itself.
23 error Tell the author that this fails on your system:
23 error     winser -i -a -s --name "IBM Bluemix Secure Gateway Service"
23 error You can get information on how to open an issue for this project with:
23 error     npm bugs ibm-bluemix-secure-gateway-client
23 error Or if that isn't available, you can get their info via:
23 error     npm owner ls ibm-bluemix-secure-gateway-client
23 error There is likely additional logging output above.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"IBM Secure Gateway Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
10 April 2020

UID

ibm10733607

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